Centre Manager

Found in: Talent MY C2 - 2 weeks ago

Kuala Lumpur, Malaysia MVC Resources Full time
Job Description
  • Set long term and short term objectives of the mall(s) for all aspects of management, including financial, leasing, marketing communications, operational and overall management and direction.
  • Lead the Heads of Department to formulate an overall plan and strategies for all departments with the aim of achieving the set objectives.
  • Ensure effective execution of all policies and directives in line with the plan and strategies.
  • Work closely with the HQ Office in terms of CMO policies, processes and implementation to standardize systems and procedures.
  • Establish appropriate CMO policies and procedures to enhance internal control.
  • Coordinate all departments’ activities to ensure the proper execution and strict adherence to the said policies and procedures.
  • Prepare the annual asset plan with a focus on adding value to the center through effective value adding.
  • Lead the CMO team via executing and coordinating sound strategies towards achieving the budget.
  • Review and adjust the budgets and monitor performance against budget.
  • Minimizing operating costs, maximizing revenue/profit will be the main objective without compromising on the quality and services.
  • Work closely with the Leasing team in the planning of tenant mix, from the preliminary stage to implementing the marketing strategies to achieve the desired tenant mix.
  • Lead the Leasing team to source and identify potential tenants to enhance the tenancy mix further.
  • Oversee planning and strategize the right marketing approach, including achieving a higher rental return.
  • Advise Management on current and future retail trends, including new concepts and quality tenants.
  • Work closely with the Marcom team to create marketing plans that set out objectives, plans, and specific activities to be pursued.
  • Ensure that the implementation of Marcom policies, programs and activities is in line with corporate strategies to maximize return or profit.
  • Lead and guide the Marcom team to ensure successful leasing of promotional spaces to develop revenue sources; effective event organizing to generate higher traffic.
  • Lead the Marcom team to develop and implement communications and media strategies that successfully deliver information and key messages to the public.
  • Develop relationships with strategic partners whilst building and maintaining a strong rapport with retailers, vendors and shoppers.
  • Work closely with the Operations team to direct and coordinate effective programs and activities to maintain the operational appearance of the mall in areas such as maintenance works, security, tenancy design coordination, car park, housekeeping, landscaping and food court.
  • Constantly perform routine inspection of the mall to ensure that the day-to-day operations of the building are well monitored and taken care of.
  • Be actively involved in the implementation of the Asset Enhance Initiatives (AEI).
  • Ensure effective execution of the financial management functions. This includes timely preparation and submission of the monthly management reports, budget forecast.
  • Oversee the overall financial operations which include budgeting, cash flow planning, feasibility study, control of assets; budget monitoring, arrears management and treasury management as well as taxation matters.
  • Ensure timely performance reporting of the mall to agreed deadlines which includes submission of management reports.
  • To ensure the effectiveness of human resource management of the mall in areas such as manpower planning, recruitment, training, employee relations, staff welfare, compensation and benefits, discipline, etc.
  • Manage, supervise and direct subordinates to ensure that their respective functions are performed diligently, efficiently and effectively.
  • Integrate all department functions to achieve a smooth operation.
  • Develop and maintain professional standards within the CMO team and to maintain the integrity of all systems and reports.
  • Develop and maintain close coordination and productive working relationships among key departments in the mall as well as with HQ Office.
  • Chair all CMO meetings on regular basis to enable the smooth discharge of all functions and ensure proper record of the minutes of meetings.
  • Establish rapport with subordinates, create and maintain department morale and build team efforts to achieve excellent results.
  • Ensure good team discipline in terms of adherence to the company’s policies, attendance to the job scope and punctuality at work.
  • Lead, provide guidance and delegate tasks to subordinates as well as assess their performance.
  • Supervise and monitor their job scope for purposes of satisfactory job completion. Motivate and mentor subordinates towards self-improvement and better job performance.
  • Handle staff grievances and disciplinary problems.
  • Conduct regular meeting/briefings for the team to keep subordinates abreast of the latest company policies and SOPs.
  • Communicate closely with the subordinates to understand their comfortable levels and instill a right working attitude.
  • Conduct succession planning to ensure sustainability of the department and overall company’s interests.
  • Perform any other duties, which may be assigned or directed by the line of report from time to time.


Requirements
  • Degree in Marketing, Business Studies, Estate Management, Building or equivalent.
  • Minimum 10 years of relevant experience in a similar capacity within retail mall management.
  • Preferably with exposure to all aspect of shopping malls management covering Operations, Leasing, Marcom, HR, Finance and Credit Control.
  • Excellent sense of business acumen with strong passion for shopping mall business.
  • Strong negotiation and business planning skills.
  • A demonstrated understanding of retail and the ability to add value to the mall in the future.
  • A strategic, proactive, customer-focused individual with strong analytical skills.
  • Possess strong command of both written and spoken English and Bahasa Malaysia.
  • Computer literate with strong report writing and presentation skills.
  • Flexible and result-oriented in approach.
  • Excellent leadership, communications and people management skills to manage and motivate the team.
  • Independent and be able to work under pressure with tight deadlines.


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