Customer Service Representative Admin

2 weeks ago


Kampung Baharu Nilai, Negeri Sembilan, Malaysia FinexHR (Malaysia) Sdn Bhd Full time

Customer Service cum Admin with Mandarin Speaking

Job Summary:

Responsibilities:

  • Assist customers with product information, orders, returns, and complaints resolution.
  • Ensure customer satisfaction by addressing their needs effectively and efficiently.
  • Perform general administrative duties, including data entry, filing, and documentation.
  • Coordinate with other departments to fulfill customer requests and resolve issues.
  • Maintain accurate records of customer interactions and transactions.
  • Process customer orders accurately and ensure timely delivery.
  • Coordinate with the production and logistics teams to fulfill orders and track shipments.
  • Monitor order status and update customers on delivery schedules.
  • Provide language support in Mandarin to assist Mandarinspeaking customers.
  • Handle incoming and outgoing correspondence.

Requirements:

  • Proficiency in Mandarin (spoken and written) is essential.
  • Previous experience in customer service or administrative roles is preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook).
  • Ability to work independently and as part of a team.
  • Detailoriented with a focus on accuracy and efficiency.

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Monday to Friday
  • On call

Education:

  • Bachelor's (preferred)

Experience:

Customer Care Specialist: 3 years (preferred)

Language:

  • Mandarin (preferred)
  • English (preferred)


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