Sales Clerk

2 weeks ago


Johor Bahru, Johor, Malaysia Chico Auto Supply SDN BHD Full time

Position Overview:

As a Sales Clerk, you will play a crucial role in our company's success by providing exceptional customer service both over the phone and in person.

You will be responsible for handling inquiries, processing sales transactions, and ensuring a seamless experience for all customers. Additionally, you will actively manage our company's online sales platform, contributing to our online sales growth.

Key Responsibilities:

1.

Customer Service:


  • Greet and assist walkin customers with a friendly and professional demeanor.
  • Answer incoming phone calls promptly and address customer inquiries and concerns effectively.
  • Provide product information, pricing, and recommendations to assist customers in making informed purchasing decisions.

2.

Sales Transactions:


  • Process sales transactions accurately, including cash, credit card, and online payments.
  • Maintain a neat and organized cash register or pointofsale (POS) system.
  • Handle returns, exchanges, and refunds following company policies and procedures.

3.

Online Sales Platform Management:


  • Manage the company's online sales platform, ensuring product listings are up to date and accurate.
  • Monitor online inventory levels and coordinate restocking when necessary.
  • Respond to customer inquiries and reviews on the online platform promptly and professionally.

4.

Product Knowledge:


  • Stay informed about the features, benefits, and specifications of the products offered.
  • Provide detailed product information to customers and assist them in selecting the right products for their needs.

5.

Inventory Management:


  • Assist in maintaining accurate inventory records.
  • Participate in regular inventory counts and replenishment activities.

6.

Team Collaboration:


  • Collaborate with colleagues to create a positive work environment and ensure smooth daily operations.
  • Share customer feedback and market insights with the team to improve the overall customer experience.

Qualifications:

  • High school diploma or equivalent.
  • Previous retail or customer service experience is preferred.
  • Strong communication skills, both verbal and written.
  • Proficiency in using computers and online sales platforms.
  • Ability to handle cash transactions accurately.
  • Excellent interpersonal skills and a customerfocused attitude.
  • Attention to detail and the ability to multitask effectively.
  • Problemsolving skills and the ability to handle customer concerns professionally.

Salary:
RM2, RM2,500.00 per month

Application Question(s):
- do you know how to use microsoft word and excel ?

Language:

  • English (preferred)
Application Deadline: 10/14/2023

Expected Start Date: 03/01/2024
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