Order Fulfilment Executive

1 week ago


Puchong New Village, Malaysia Kingfisher Recruitment (Malaysia) Sdn Full time

20%:
Sales Support Tasks


  • Check stock availability and prepare quotations.
  • Key Performance Indicators: Customer satisfaction scores, response time to queries.

30%:
Order Processing Tasks


  • Process and generate Sales Orders, Delivery Orders, Invoices, Credit Notes Returns for local sales orders accurately and promptly.
  • Ensure order entry is 98% of all orders received each day.
  • Monitor and update customers on delivery/indent status for unfulfilled Sales Orders.
  • Key Performance Indicators: Order accuracy, timeliness, and customer satisfaction.

40%:
Internal Coordination Tasks


  • Monitor and followup on inventory.
  • Provide accurate and timely advice to customers on delivery/indent status for Pre-Check and Repairs.
  • Greet and assist visitors; notify company personnel of visitor arrivals.
  • Receive and manage mails and parcels; arrange outgoing postage.
  • Generate reports (Sales Report, Backlog Orders), participate in trade visits, and support other functions.
  • Assist Sales Engineer in preparing quotations when they are unavailable.
  • Assist CS Manager in process flow mapping and desk instruction creation.
  • Key Performance Indicators: Inventory accuracy, visitor satisfaction, timely mail management.

10%:
Customer Experience Improvement Tasks


  • Assist CS & CX Manager in organizing and executing Customer Surveys on a smaller scale.
  • Key Performance Indicators: Survey participation, feedback incorporation, and overall improvement in customer satisfaction.

Salary:
RM3, RM4,000.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Monday to Friday

Supplemental pay types:

  • 13th month salary
  • Performance bonus

Ability to commute/relocate:

  • Puchong Utama: Reliably commute or planning to relocate before starting work (required)


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