Bodyshop Executive

2 weeks ago

Johor Bahru, Johor, Malaysia HR FIRST Sdn Bhd Full time

Key Responsibilities:

Repair Order Management:

Create detailed and accurate estimates, repair orders, documenting customer information, vehicle details, and requested services.
Review repair orders with customers to ensure mutual understanding and obtain necessary approvals.
Schedule appointments with insurance companies and surveyors for fast processing of claims
Manage required systems, including parts catalogue, insurance portal,
Monitor the progress of repairs and update customers accordingly, providing estimated completion times.

Technical Expertise and Assistance:

Conduct preliminary vehicle inspections to identify visible damage, discuss repair options, and provide preliminary estimates.
Collaborate with technicians to assess and diagnose more complex issues and develop comprehensive repair plans.
Assist customers in understanding repair procedures, technical terminology, and recommended maintenance schedules.
Provide guidance on warranty coverage, claims processes, and any additional service packages or options available.

Administrative and Documentation Tasks:

Maintain accurate and organized records of customer interactions, repair orders, invoices, and related documentation.
Ensure proper documentation of warranty claims, insurance information, and any additional required paperwork.
Collect payments, process invoices, and provide customers with detailed breakdowns of charges.
Manage and reconcile cash registers and assist in inventory management of parts and supplies.

Team Collaboration:

Collaborate effectively with technicians, parts department, and other team members to ensure seamless workflow and customer satisfaction.
Communicate pertinent information to the team regarding repair status, customer concerns, and any special requirements.
Foster a positive and cooperative work environment, promoting teamwork and open communication.

Qualifications and Skills:

High school diploma or equivalent; additional education or certification in automotive technology or customer service is a plus.
Proven experience in a customer service role, preferably within an automotive or bodyshop environment.
Strong communication and interpersonal skills, with the ability to effectively listen, empathize, and communicate technical information to customers.
Solid understanding of automotive repair and maintenance processes, terminology, and industry best practices.
Excellent organizational skills, attention to detail, and ability to multitask in a fastpaced environment.
Proficient computer skills, including experience with automotive service software and systems.
Ability to remain calm and professional in challenging situations and effectively resolve customer concerns.
Familiarity with insurance claims processes, warranty coverage, and basic understanding of vehicle mechanics.
Valid driver's license with a clean driving record.

Job Type:
Contract

Contract length: 12 months

Salary:
RM3, RM3,500.00 per month