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Supervisor (Courier & Delivery)
4 months ago
whatsapp to
Customer Service Management
- Maintain good working relationships
- Coordination, discussion, and communication
- Assist to keep performance and meet the target
- Problem shooting and Improvement
- Manage parcel processing and delivery process efficiently within company delivery depot
- Plan sorting and courier zone assignments
- Deliver parcels to customers within the delivery depot coverage area and cutoff time
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
- Monitor the daily in scan and out scan of shipments
- Check prealerts to track daily loads at the Depot and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes, etc
- Check and hand over delivery sheets to the delivery staff or through mobile apps.
- Ensure safe, timely, and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs, etc
- Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
- On a daily basis recheck exceptions of the previous day and ensure follow up of the same
- Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
- Handle security exceptions in the Depot along with the security team
- Conduct regular audits of deliveries and status updates to ensure the correctness of information flow to clients
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
- Ensure daily update, allocation, and collection of OTM machines for deliveries
- Collect COD cash collected by the delivery staff, crosscheck the same with the delivery sheet and deposit into the company bank account
- Monitor performance of staff in the Depot and ensure conduct of training for regular PDAs, etc. in line with the training programs designed centrally
- Ensure adequate manning in terms of fulltime PDAs etc
- Generate and maintain MIS related to the Depot
- Special Request handling as appropriated
- Keep and organize working documents in tidiness and easy to use
- Ensure a safe and secure workplace and environment.
- Provide direction, guidance, and support to employees to help them discharge their duties effectively
- Motivate, train, coach, and support new and existing employees to deliver high service level to customers
years of operations experience, preferably within the transportation or logistics industry
- Good knowledge of courier / express shipment management and delivery process flow
- People management experience as a Team leader or Supervisor
Salary:
RM4, RM4,700.00 per month
Benefits:
- Meal allowance