![ADA HOTEL & APARTMENT](https://media.trabajo.org/img/noimg.jpg)
Front Office
2 weeks ago
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Responds to telephone and inperson inquiries regarding reservations, hotel information and guest concerns.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Ensure Front office logbook and hotel logbook is always updated and actioned upon.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
Job Types:
Full-time, Permanent
Salary:
From RM1,500.00 per month
Benefits:
- Maternity leave
- Parental leave
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
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