Front Office

2 weeks ago


Kuala Terengganu, Terengganu, Malaysia ADA HOTEL & APARTMENT Full time
Perform all check-in and check-out tasks

  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Responds to telephone and inperson inquiries regarding reservations, hotel information and guest concerns.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Ensure Front office logbook and hotel logbook is always updated and actioned upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.

Job Types:
Full-time, Permanent

Salary:
From RM1,500.00 per month

Benefits:

  • Maternity leave
  • Parental leave

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
Application Deadline: 08/04/2023
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