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3 months ago

Next Job, Malaysia Agensi Pekerjaan Intelek Talent Solutions Sdn Bhd Full time

Requirements:

  • SPM/Diploma/Degree in any field.
  • Minimum 2 years of working experience in call centre/contact centre position.
  • Excellent command of English and Bahasa Malaysia, both spoken and written.
  • Able to work on shifts, on weekends, and on public holidays.
  • MUST possess own transport with a valid driving license.
  • Shortlisted applicant(s) must be able to start work immediately (18th September 2023).
  • Applicant(s) must be fully vaccinated for Covid19.

Responsibilities:

  • Manage call centre's floor operations and traffic to ensure service level is optimal.
  • Ensure inbound/outbound agents' KPIs are met (Average Handling and Talk Time, Abandoned Call Rates, Service Level).
  • Answering calls when there is call queue, completing call centre reports.
  • Ensure call centre achieve maximum sales during peak hours and minimize call abandon.
  • Plan and manage call floor to achieve the highest occupancy and productivity.
  • Assist in ad
  • Hoc duties as and when it is required.

Benefits:

  • 2 Weeks Paid Training
  • Shift Allowance: RM 150 (based on schedule)
  • Attendance Allowance: RM 150 (based on full attendance)
  • Language Allowance: RM 300 (For fluent Mandarin speakers only)
  • Medical Card/Insurance Coverage

JOB TYPE

Work Day:
Full Time

Employment type:
Permanent Job

Salary:
MYR 2, ,300.00 Monthly

Positions available: 2

JOB REQUIREMENTS

Minimal experience:
Unspecified

Gender:
Indistinct