Kyc Analyst
2 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.- Carry out the verification process by reviewing the potential screening matches, followed by the appropriate action to dismiss or escalate the match as a case to the Compliance Team.
- Updating ShopeePay Admin Portal with the name screening results for each Customer, including PEP/Sanctions/Blacklist status (e.g. True, False, N/A), and final decision made (i.e. Accept/Reject).
- Responsible for implementing all measures relating to ODD and EDD.
- Ticket Escalation: Handle endtoend appeal process involving Shopeepay onboarding process.
Requirements:
- Min. 1year experience in the related field.
- Proficient in Ms. Excel and Google Sheets.
- Good communication skills, attention to detail, and the ability to work under pressure and tight deadlines.
- Exposure to a good customer oriented environment and quality service oriented
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