Manager, Operations Capacity Planning

2 weeks ago

Subang Jaya, Selangor, Malaysia Teleport Full time

ABOUT US
We've got modern day solutions for all your modern day delivery woes.

In a world that's constantly on the move, we know how important it is to keep things moving.

We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates.

And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific.

Currently, we've made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China.

Our deep integration with Airasia's network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.




SALARY RANGE:
RM9700 - RM12000

A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.

That said, the bulk of your working hours should involve you having to:

A) Overall

  • Serves as a source for other departments within the organization for capacity planning matters.
  • Participates in projects that influence the direction of capacity planning that impacts customer satisfaction.
  • Execute nonroutine tasks designated by your supervisor to meet business needs.
  • Develop relevant and impactful key performance indicators such as Forecast Accuracy, Offloads, Surplus to monitor and control demand forecast.
  • Formally establish individual goals to direct staff, review performance and achievements, following the "SMART" guideline.
  • Track and report key measurables, initiate actions, share information and updates, develop and maintain performance matrix and baselines.
  • Conduct review of planning related performances and continuously work on improving the planning model.
  • Independently analyzes data and determines the course of action required to achieve stated goals and objectives, determine root cause of issues, proposing and overseeing implementation of corrective action.
  • Champion risks assessments and mitigation strategies on capacity planning.

B) Planning

  • Works closely with commercial and delivery teams to determine daily/weekly/monthly volume forecasts, developing an effective forecasting model based on industry trends and demand patterns.
  • Perform demand variation analysis using historical / statistical baselines to produce a Rough Cut Capacity Plan, within varied time frames,
  • Maintains accuracy and consistency of the current volume and replanning strategies being time or cost sensitive.
  • Works with the Launch team for new product / program launch, formalizing Commercial and Operations planning data.
  • Verify demand variation that is not justified and contact commercials to resolve discrepancy. Notable discrepancies e.g. lead time breach, capacity constraints, or other issues that may jeopardize delivery to be reported after identifying the issue including demand that is greater or below customer forecast.
  • Conduct review with commercial and operations on demand horizon and forecast plan, assessing capability, including belly space capacity, facility processing capabilities, equipment, manpower and operating hours.
  • Areas of concern to be highlighted at the presentation, seeking for action plans from all functional/support teams.
  • Record the result of the review and action plans, file pertinent documentation i.e. Rough cut capacity plan, minutes of meetings, attendance, support documentation, etc.
  • Anticipate and communicate on Capacity and Capability to achieve the lead time and cost effectiveness

C) Scheduling

  • Develop schedules for First Mile and Last Mile for Delivery operations
  • Leads improvement and cost reduction initiatives, providing value added ideas & insights to complete tasks more efficiently, influencing operational processes.
  • Ensure the scheduling communication is sent timely to operations and commercial teams.

SKILLS
These are minimum-requirement skills and a 'must-have' for the role:

  • Broad based supply chain management and process development knowledge.
  • Strong interpersonal / leadership / planning / negotiation / problem solving / delegation skills, with ability to motivate and drive outcomes
  • Ability to make quick decisions in a dynamic, fast paced environment
  • Ability to prioritize competing demands, with an excellent sense of urgency
  • Completes tasks without supervision, leading / supervising staff within the functional area
  • Proven ability to collaborate internally with crossfunctional teams
  • Results and performance driven, preferring data to drive your everyday decisions
  • Highly driven individual with a keen eye on continuous improvement
  • Possess a handson mentality, with an analytical and structured way of working
  • Comfortable adapting to new technologies and approaches

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