E-commerce Executive

1 week ago


Subang Jaya, Selangor, Malaysia Presto Trade Sdn Bhd Full time

The E-Commerce Executive is a result-first role where he/she will be accountable for end-to-end performance of marketplaces and web stores, including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfilment, after-sales service etc.


He/she will serve as the e-commerce specialist, working closely with the sales team to market products to customers through deep understanding of consumer behavior, strategic relationship network, and strong value creation.


Key Activities / Accountabilities
The E-commerce & Digital Marketing Executive oversees the following main functions:

Project Management
Manage and oversee project launches. Ensure that all marketing assets are in place, websites are working perfectly and completed within schedule.

  • Work with thirdparty ecommerce enabler to ensure tasks are executed on time.
  • Engage with online store business partners and increase online market share.

Sales Planning
Develop sales plans for online business; deploy, lead and manage execution of the approved annual business plan

  • Drive revenue and manage campaigns on ecommerce marketplaces such as Lazada, Shopee, and Amazon.
  • Achieve Ecommerce sales, distribution, stock keeping unit (SKU) offered and activities.
  • Consolidate sales performance from each platform for reporting purposes.
  • Analyse salesrelated data to predict future sales and stock requirements.

Operations & Logistics Management

  • Responsible for daily online sales operations, including new item/campaign setup, logistic management, product page design, online content creation etc.
  • Ensure catalogue and price of products online are aligned across all channels.
  • Ensure stocks are updated and reflected accurately across all channels.
  • Ensure new collection are uploaded to website and marketplaces.
  • Coordinate deliveries with couriers/forwarders and diligently follow through until customers received their orders.
  • Prepare invoices, delivery orders, and sales report.
  • Update Sales and Marketing team on any issues or challenges with regard to operations, be it product, sales channel, vendor, or customerrelated matters.

Marketing and Promotions

  • Conduct adhoc research on competitors and their trading conditions.
  • Research on AI and optimising tools for ecommerce and social media platforms. Conduct analysis in order to discover new trends/technologies to improve the online channels performances.
  • Prepare market analysis and gather market intelligence to ensure sellout of products.
  • Work closely with Marketing team in new product development.
  • Manage advertising & promotion budget and ensure the promotional budgets are efficiently and prudently spent.
  • Liaise with sales and marketing team on planning of campaigns. Plan for monthly social content calendar and promotional calendar. Create content for all digital platform including for various campaign.
  • Work with internal stakeholders for planning of livestreams, social media push and store design.
  • Increase online presence and drive traffic to all platforms. Increase conversion and create engagement with followers.

Customer Relationship Management

  • Handle online customer service. Inspect and upload customers' reviews. Attend to customer enquiries, address and resolve issues and complaints. Work with Customer Service to identify areas of improvement across platforms.

Working Conditions

  • High demand for personal flexibility.
  • Some travelling may be required within assigned portfolio.

Qualifications
Degree/diploma holder. Preferably in marketing, media, mass communications, business information technology

Experience
Minimum 4 years of experience in E-commerce marketplace management is a must. He/she should have working knowledge and experience of various local and international e-commerce platform/systems, both front-end and back-end (e.g. Lazada, Shopee, Amazon, Shopify, etc.).

Working Location

UOA Business Park, Seksyen U1 Shah Alam.

Salary:
RM3, RM4,300.00 per month

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