Operational Security Analyst

2 weeks ago

George Town, Penang, Malaysia Teleperformance Full time

Overview:


Operational Security is responsible for overall compliance (either by direct management or support) to GISP Controls, Client Contractual Requirements, Physical Security, as well as Health & Safety, Fraud Investigations, Operational Support, and ownership of the Teleperformance risk assessment program (SRA).


Qualifications:

Requirements:

Education

  • Required: Bachelor's degree (or work equivalent) or similar education in Business Management, or Project Management

Work Experience

  • 1 year Management experience
  • 2 years call center experience
  • Project Management experience preferred
  • Preferred certifications: CCP, ECSA, CFE

Job Requirements

  • Must have availability to work various shifts influenced by current business needs.
  • Must be 18 years old
  • Possess a high level of Professionalism
  • Must have a keen sense of attention to detail, taking the initiative to work with Operations, Security, IT, and Facilities site leaders to achieve required compliance
  • Ability to interpret and translate business requirements into security controls that meet enterprise security standards and policies.

Technical Skills

  • Good understanding of current Teleperformance compliance management tools.
  • Ability to work within the Operational and Security org aligning multiple entities to business requirements.
  • Familiarity with security standards, regulations, etc including, but not limited to PCI DSS, ISO27001 and ISO27002, HIPAA, CoBIT, etc.
  • Full windows competency (Outlook, Word, PPT, Excel).

Competencies and Specific Skills (high proficiency required)

  • Excellent English verbal and written communication skills (Mandarin would be a plus).
  • Must have strong collaboration skills when working remotely with departmental leadership
  • Ability to read and comprehend regulatory compliance and/or technical documents
  • Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Must be able to provide guidance and leadership to coworkers in area of expertise.
  • Ability to report and communicate KPI's and potential noncompliance issues.
  • Strong organizational skills, ability to organize other resources effectively and establish and communicate priorities
  • Effective communication with "remote" coworkers
  • Potential to grow to a manager level.

Responsibilities:

Roles & Responsibilities:

  • Operational Security Analyst must be a fulltime employee whose job is dedicated to the Operational Security role, and must have sufficient seniority and expertise to implement compliance action plans with all department heads and close security corrective actions in a timely manner.
  • Operational Security Analyst must communicate GISP requirements to all required frontline staff so all applicable employees understand GISP compliance requirements.
  • Operational Security Analyst must ensure GISP control compliance through communicating, gathering, and uploading evidence to applicable Teleperformance compliance tools (TP Policy) as required.
  • Support Teleperformance Global Audit as a Liaison between the frontlines and the global audit team. (Gather info and submit to audit team as necessary).
  • Physical Security support to ensure compliance to GISPs.
  • Security Risk Assessment process ownership. (including scheduling, conducting, improving, and presenting to internal executives as well as clients when appropriate)
  • Fraud Incident investigation support.
  • Business Development Support, presenting Teleperformance Security programs to potential clients when applicable.
  • Contract review for operational security input (redlining).
  • Operational and Client Services support and guidance as it relates to Security, Compliance, GISPs, Contractual Compliance, Fraud Investigations, and Audits.
  • The Operational Security Analyst must support a crossfunctional business model comprised of staff members within site management, physical security and IT security.
  • The Operational Security Analyst must obtain training and certification for the Teleperformance SRA program. (Certified Risk Assessor)
  • Performs miscellaneous Operational Security jobrelated duties as assigned

  • Head of Security

    2 weeks ago

    George Town, Penang, Malaysia Window World of Boston Full time

    About Us is a rapidly growing Ethereum liquid staking protocol where stakeholders retain control of their assets. The company is just a year in with a thriving community and a TVL of $4B+. Protocol information can be found here. Position Overview is seeking a versatile and hands-on leader to join our team as the Head of Security. In this role, you will...

  • Engineer (L1 Security Operations Center)

    2 weeks ago

    George Town, Penang, Malaysia Seagate Technology Full time

    Select how often (in days) to receive an alert: Engineer (L1 Security Operations Center) Location: Bayan Baru, MY Posting Date: May 22, 2024 Job ID: 9989 About our group:Plays a critical role within the Seagate Information Security L1 Operations team, focusing on monitoring and responding to security alerts, threats, and incidents. Our additional...

  • Security Guard/ Security Supervisor

    2 weeks ago

    George Town, Penang, Malaysia The Store (Malaysia) Sdn Bhd Full time

    Assist in supervising the security and safety matters of the branch properties, employees, customers and etc. To ensure day to day operations are being carried out in compliance to the branch policies, procedures, rules and regulations. To supervise a group of security guards. To provide knowledge and training to team members in order to carry out daily task...

  • Sanctions Operations Processing Analyst

    2 weeks ago

    George Town, Penang, Malaysia Citi Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them...

  • Security Officer

    2 weeks ago

    George Town, Penang, Malaysia Malaysia Airline Full time

    Position Title: Security Officer, PENReports To: Security Senior Officer, PENRole Purpose:Maintain high visibility presence to provide a safe and secure environment and implement security measures to deter any act of unlawful interference.Key Accountability: Protect company's core asset, property and staff by maintaining a safe and secure environment....

  • Operations Analyst, HR Shared Services

    2 weeks ago

    George Town, Penang, Malaysia Entegris Full time

    Req Id:23716Location(s):Penang, MYJob Type:Full-TimeJob Function:CorporateShift:Company Overview and Values Why work at Entegris? Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every...

  • BI Analyst

    2 weeks ago

    George Town, Penang, Malaysia ING SOLUTION SDN BHD Full time

    Collecting and analysing data from various sources to identify trends and insights. Designing the whole business intelligence architecture to support the organization's specific needs and requirements. Designing and maintaining dashboards, reports, and other data visualization tools to provide actionable insights to stakeholders. Ensuring data accuracy,...

  • Fraud Analyst

    2 weeks ago

    George Town, Penang, Malaysia Gratitude Inc. Full time

    Role:Fraud AnalystTimings:Day Shift (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:Semi-VoiceKey Skills: Information security Security Cloud Security As a Sales Development representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, discovering...

  • Security Guard

    2 weeks ago

    George Town, Penang, Malaysia Only World Group Berhad Full time

    JOB ROLEResponsible for patrolling the entire The TOP & Tower Club Penang premises to detect suspicious activity, assist patrons, and ensure the safety of all, employees, patrons and customers visiting and using the facilities.KEY RESPONSIBILITIES Patrol the entire premises area in order to prevent and detect signs of intrusion and ensure security of...

  • Security Officer

    2 weeks ago

    George Town, Penang, Malaysia HNG CAPITAL SDN BHD Full time

    JOB OVERVIEW Securing the premises and safety of personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors. ESSENTIAL DUTIES AND RESPONSIBILITIES - Ensure sufficient guards on duty daily - Recruit, train and supervise security guards - Plan and coordinate security...

  • Operations Analyst, HR Shared Services

    2 weeks ago

    George Town, Penang, Malaysia Entegris Full time

    Req Id:23776Location(s):Penang, MYJob Type:Full-TimeJob Function:CorporateShift:Company Overview and Values Why work at Entegris? Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every...

  • Security Assistant

    2 weeks ago

    George Town, Penang, Malaysia Hunza Properties Berhad Full time

    Job Descriptions: Attend Security Guard assembly and briefing at the beginning of each shift. Monitor the CCTV screens in the Security Control Room to identify and prevent/resolve any criminal activity from occurring in the Mall. Handling Queries & Complaints, lost & found items. Attend all Crisis Management training along with operations Team and Invited...

  • QA Analyst

    2 weeks ago

    George Town, Penang, Malaysia Gratitude Inc. Full time

    Role:QA AnalystTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Quality Mandarin QA Test QA Manager QA Tester Senior QA Analyst Quality Assurance SupervisoraLanguage:Mandarin and EnglishbSpecialization:Customer Service backgroundcTarget Onboarding Date:ASAPdSalary...

  • Quality Analyst Native Japanese-

    2 weeks ago

    George Town, Penang, Malaysia Gratitude Inc. Full time

    Role:QA AnalystTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:ChatKey Skills: Quality Assurance/QA Japanese language Japenese Travel Accounts Travel Processes Operation Travel account BPO Travel Account Proficient in English French and English speaker- _Job Title: Quality...

  • Trade Analyst

    2 weeks ago

    George Town, Penang, Malaysia INTEL Full time

    Intel is an industry leader and a catalyst for technology innovation and products that revolutionize the way we live. Our purpose is to create world-changing technology that improves the lives of every person on the planet. At Intel, the International Trade Group (ITG), Trade Execution Excellence (TEE) Analyst is responsible for executing the trade...

  • Quality Assurance Analyst

    2 weeks ago

    George Town, Penang, Malaysia Gratitude Inc. Full time

    Role:QA AnalystTimings:Rotational Shifts (Permanent)Industry:Internet / EcommerceWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Customer Service Quality Assurance/QA Japanese language Quality Analyst Quality Analyst skills Details:Basic salary: RM9,000 - RM14,000Location: LV, Georgetown PenangShift: 24/7...

  • Principal Analyst, Supply Chain Cost Analysis

    2 weeks ago

    George Town, Penang, Malaysia GlobalFoundries Malaysia Sdn. Bhd Full time

    Principal Analyst, Supply Chain Cost Analysis page is loaded Principal Analyst, Supply Chain Cost Analysis Apply locations Penang time type Full time posted on Posted 2 Days Ago job requisition id JR Introduction to GlobalFoundries GlobalFoundries (GF) is one of the world's leading semiconductor foundries and the only one with a truly global footprint...

  • Principal Analyst, Supply Chain Cost Analysis

    2 weeks ago

    George Town, Penang, Malaysia GLOBALFOUNDRIES Full time

    Introduction to GlobalFoundriesSummary of Role:We are searching for a Principal Analyst to join our Global Supply Chain (GSC) team. This individual will build cost models including should-cost, input cost model, supplier ratings, etc. as well as maintaining a database of cost-related data. This role is based in Penang.Essential Duties and ResponsibilitiesYou...

  • Quality Analyst Native Japanese Speaker

    2 weeks ago

    George Town, Penang, Malaysia Gratitude Inc. Full time

    Role:QA AnalystTimings:Rotational Shifts (Permanent)Industry:Hotels / Restaurants / Airlines / TravelWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:ChatKey Skills: Quality Assurance/QA Japanese language english Travel Accounts Travel Processes Operation Travel account Proficient in English Strong English Communication Skills...

  • Cash and Trade Processing Analyst 2

    2 weeks ago

    George Town, Penang, Malaysia Citi Full time

    Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...