Customer Service Representative Mandarin

2 weeks ago


Kota Bharu, Kelantan, Malaysia Go-Get Data Consultancy Full time
Qualifications

Education background:

  • Bachelor's Degree or at least Diploma or equivalent in any discipline.

Work experience:

  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
  • Call center experience is not a 'must' but would be a distinct advantage.

Required Interpersonal Skills:

  • Customer Service orientation.
  • Customer Results/Solutions focused.
  • Customer Expectations Management.
  • Active Listening Skills.
  • Ability to handle queries and objections in a professional manner.
  • Passionate about communication and interacting with people is key to success in this role.
  • Able to receive continuous feedback and work in a fastpaced working environment.
  • Positive attitude and willingness to learn and go the 'extra mile' for selfimprovement.
  • Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
  • Good reasoning and analytical skills.
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
  • Must be able to speak, read and write in Mandarin

Technical Skills:

  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Pay:
RM2, RM3,300.00 per month

Application Question(s):

  • Are you Computer literate and fully conversant in Microsoft Windows and Microsoft Office?
  • Do you have a minimum typing speed of 40wpm with a 90% accuracy score?

Education:

  • Bachelor's (required)

Experience:

  • Customer support: 1 year (required)

Language:

  • Mandarin (required)
  • English (required)

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