Credit Underwriting Executive
1 week ago
Credit Underwriting Executive_ that necessitates proficiency in Mandarin and Cantonese.
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Responsibilities_
- The role involves taking actions on customer's accounts / processing customer's requests following the procedures given for a particular workstream/process.
- To work closely with respective line manager to achieve all business goals.
- It requires high level of concentration and focus to be able to perform in a challenging environment within specific timelines.
- Process accurately with the required productivity.
- Problem situations are proactively resolved and escalated to ensure maximum customer satisfaction. To adhere to all quality control measures to prevent reoccurrence.
- To be proactive and ensure that all process related updates and cascades are clearly understood.
- To perform relative incoming /outgoing calls based on task assigned in accordance to Calling queue/ Phone Verification Matrix.
- Provide excellent customer service to internal/external customer by maintaining good call quality in accordance to Call Monitoring/ Call Coaching standards.
Additional Information:_
- Salary Range: RM2100-RM2650
- Hybrid working model.
- Fresh graduates are encouraged to apply.
- A bachelor's degree is required.
- Fluency in Cantonese, Mandarin, and English is essential.
- Working hours are from Monday to Friday, 7:00 a.m. to 4:00 p.m. (on peak days, attendance may be required from 6:00 a.m.)
Only Malaysian citizens are encouraged to apply
Job Types:
Full-time, Fresh graduate
Salary:
RM2, RM2,650.00 per month
Benefits:
- Professional development
Education:
- Bachelor's (required)
Language:
- Mandarin (required)
- Cantonese (required)
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