![SB Machines Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Field Service Technician
1 week ago
Purpose of the Role:
- To perform intermediate installation and repairs on all SB Machines products. This includes scheduled preventive maintenance, device remedial maintenance and special projects/initiatives. This position requires the use of basic and intermediate hand tools for troubleshooting.
Key Accountabilities:
- Perform corrective maintenance on machines belonging to customers; perform preventive maintenance on schedule.
- Ensure repair jobs are performed in a proper and timely manner (SLA).
- Escalate issue regarding repair jobs to the immediate superior.
- Perform troubleshooting and repair CDM at field if required.
- Develop and maintain excellent relationships with customers and to ensure the client's needs are met in a professional manner.
- Facilitate Call Desk with a complete update after completing a service call in a timely manner.
- Provide technical support at site or via online communication tools.
- Conducting site/machine inspections.
- Support initiatives/projects from the customers and company's Management whenever required.
Formal Education:
- Possess at least a Diploma in Electronics Engineering / Mechatronics Engineering / Computer Engineering / Information Technology or in any field related to the above role.
Experience:
- At least 1 year of working experience as Service Technician those with banking/retail experience will be an added advantage.
Personal Qualities:
- Able to work in a team environment
- Able to present solution in written and oral reports
- Possess analytic skills and good attention to details
- Able to speak and write in Bahasa Malaysia and English
- Pleasant/positive attitude and personality and able to work independently with minimum supervision.
Job Types:
Full-time, Permanent, Fresh graduate
Salary:
RM2, RM3,200.00 per month
Benefits:
- Cell phone reimbursement
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- On call
Supplemental pay types:
- Overtime pay
- Yearly bonus
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
- Electrical: 1 year (preferred)
- Mechanical engineering: 1 year (preferred)
Language:
- Bahasa Melayu & English (preferred)
License/Certification:
- Driving License (preferred)
Willingness to travel:
- 75% (preferred)
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