Customer Service
1 week ago
Frontline counter:
- Greet and maintaining a positive and professional attitude toward customers at all times.
- Possess good knowledge and understanding of products, menus and new packages and actively provide choices to suit Customers' preferences.
- Guide customer through the ordering process following the Operation Manual Book.
- Address customer inquiries, concerns, and requests promptly and courteously.
- Communicate with customers for orders and ensure accurate orders are delivered to customer.
Customer Service:
- Coordinate with Cashier to manage room allocations and ensure a smooth flow of reservations.
- Follow established customer check-in procedure in the Operation Manual Book.
- Follow established customer check-out procedure in the Operation Manual Book.
- Response to customer calls from Room Service promptly for any assistance such as food orders, technical issues or other related issues.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Report to Direct Superior immediately if any problem arises.
Reports:
- Prepare and submit Customer Complaint Report to Direct Superior (if any).
Customer Feedback:
- Ensure customers complete the Google Survey Form in order to collect customer feedback and reviews to gauge satisfaction level.
- Report feedback to management for continuous improvement.
Safety Compliance:
- Follow safety guidelines as stated in Operational Manual Policies and Procedures.
- Report and address any safety hazards promptly.
Any ad hoc tasks required by Direct Superior.
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