Service Advisor

1 week ago


Kajang, Malaysia Menang Nusantara Sdn Bhd Full time
Print detailed Service Order (SO) using a standard Task List.

  • To obtain a signature from the customer for the approval of all jobs to be done.
  • Prepare cash repair estimate/quotation for accident damage.
  • Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of the car.
  • Explain warranty and goodwill policy to the customer.
  • Follow up progress of repairs in conjunction with workshop controller and if repairs require additional time and/or costing, the SA should advise the customer.
  • Obtain customer's approval for repairs beyond the agreed estimate
  • Inspect work and if necessary, arrange a road test with Technical Advisor after completion of work.
  • Return the vehicle to the customer and if possible, handle all complaints if the customer is not satisfied with the job done.
  • To brief superior on difficult complaints that can't be handled by you before bringing the customers to your superior's attention.
  • To handle telephone enquiries and call customer after 3 days from the date of repair.
  • To promote workshop products i.e. parts and accessories. To obtain and update customer and vehicle particulars in the SAP.
  • To generate warranty, claim via SAP (B001).
  • To generate invoice via SAP.
  • Provide quality service to both internal and external customers.
  • Any other duties assigned by the Service Manager.

REQUIREMENTS:

  • Minimum 1 (one) year of working experience in automotive related business or equivalent
  • Preferable from Automotive/Car Industry
  • Proficient in Microsoft Office
  • Excellent communication skills
  • Able to speak proficiently in English and Malay
  • Regular working hours, Monday
  • Saturday
  • Vacancy : Kajang

Pay:
RM1, RM2,800.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus
Expected Start Date: 05/01/2024
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