Sales Solution Architect

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Radiant Communication Sdn Bhd Full time

Job Title:
Sales Solution Architect

Qualifications:

  • University Degree students in Computer Science, Software Engineering or equivalent.
  • Experienced Pre-Sales, Sales Engineers familiar with contact centre solution will be an advantage.

Skills:

  • Familiarity with systems hardware architecture, network interconnect technologies, and topologies
  • Be able to effectively communicate the pros and cons to a prospect. Explain point of views and convince internal and customer stakeholders about the architected solution.
  • Understanding of evolving technology
  • Potential to identify future products and services.
  • Knowledge of competitive products in the market

Duties & Responsibilities:

  • Work with Sales Leadership to compile strategies and direction for our Contact Center solution and relevant integration solutions for our customers.
  • Contribute to ensuring related sales activities is driven to meet business objectives.
  • Provide thought leadership and solution design during various phases of the presales cycle.
  • Lead and introduce the overall technical vision for our Contact Center Solution.
  • Design and plan the technical aspects of our Contact Center Solution to ensure it meets the customer's desired requirements, is scalable, reliable, and efficient.
  • Collaborate with a broader solution development team to design technical blueprints for solutions and implementation plans encompassing software, hardware, network, and interconnectivity aspects.
  • Leverage existing technologies and productize the customer needs that lay outside of the current product offering. This may include the need to build advanced enterprise level systems.
  • Provide technical expertise, advising on deployment architectures, and handle indepth technical questions during meetings, events and calls to prospective, and existing customers and partners with the goal to build longterm business relationships and become a trusted advisor within each customer account.
  • Responsible to manage a product backlog of request for new features to existing solution, brand new solutions, and bug/defect request.
  • Upon winning the business deal, assist the Project Manager (where required) and the fulfilment & delivery team to ensure the solution is suitably implemented/developed to suite customer.
  • Provide guidance to development and engineering team to design, modify and test technical architecture.
  • Continuously research current and emerging technologies and propose changes where needed.
  • Inform stakeholders about any issues with the current technical solutions being implemented.
  • Anticipate problem
- and problem-solving ability across the solution landscape.

Job Requirements

  • Have outstanding communications skills that enable you to converse, write, present in both English & Bahasa Malaysia easily with everyone from end users to C-Level executives.
  • Able to work outside of normal working hours or weekends occasionally to support sales activities. Support work may be conducted remotely or onsite.
  • Comply to our internal and customer information security & data privacy policies.
- be self-motivated, independent, have proactive working attitude, have good interpersonal skills, analytical mindset, be passionate in technical & problem-solving skills, results-oriented, and a strong desire to succeed.
- believe in practising good teamwork.

Applicants should be Malaysian citizens.

Job Types:
Full-time, Permanent

Pay:
RM8, RM10,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

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