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Customer Support/service

3 months ago


Johor Bahru, Johor, Malaysia Sing Mah Marketing Sdn Bhd Full time

Key Responsibilities:

  • Preparation of Heat Treatment related matter such Lot ID & Certification accordingly to customers' requirements
  • Handling & Preparation of Delivery Order (DO)
  • Handling & Liaising with Sales Department on Purchase Order (PO)
  • Tally both Delivery Order (DO) and Invoices
  • Monitor & Request of Purchase Order (PO)
  • Liaising Job Order with Singapore CS
  • Collaborating with sales and packing department for packing schedule and commitments
  • Coordinating with sales and driver on delivery schedule and arrangements
  • Handling and issuance of Invoices
  • Any Adhoc duty assigns by supervisor

Skills and Qualifications:

  • 13 years of experience in customer support or a related field
  • Strong communication skills with the ability to empathize and effectively communicate with customers
  • Excellent problemsolving abilities to address customer issues efficiently
  • Proficiency in product knowledge and technical support to troubleshoot and resolve customer queries
  • Ability to work in a fastpaced environment and handle multiple customer inquiries simultaneously
  • Diploma or postsecondary education in a relevant field

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Customer support: 2 years (required)

Language:

  • Mandarin (required)
Application Deadline: 03/31/2024