Planned Maintenance Services Representative

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Airbus Full time

Manage a portfolio of customers covering all Airbus aircraft types and taking the necessary actions, in a multi-cultural environment, to deliver the applicable services on cost, on time & on quality.


  • Coordinate the production and delivery of Planned Maintenance Services to each customer as per contract.
  • Ensure Customer feedback consolidation to improve the Planned Maintenance Services experience and to enhance Customer satisfaction in Planned Maintenance domain (Maintenance Programme/Planning & Production Planning).
  • Develop a strong Customer Maintenance & Engineering network in Asia-Pacific region and strengthen business/personal relationships.
  • Contribute to Customer support mission by promoting regionally the Maintenance Planning solutions & communicating on last evolutions related to Planned Maintenance requirements.
  • Manage dedicated airline assistance for maintenance programme and planning evaluation
  • Deliver accurate reporting regarding Planned Maintenance Services deliveries including but not limited to the following criteria: last deliveries, quality/process issues & corrective actions, customer feedback, improvement opportunities etc.


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.


Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent
Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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