Inbound Sales Representative- English Speaking

2 weeks ago


Subang Jaya, Selangor, Malaysia Teleperformance Malaysia Full time

Responsibilities

  • Handle incoming calls using proper sales and customer service practices throughout the interaction.
  • Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
  • Resolve issues within our support scope, guiding towards thirdparty solutions or paid consultations when necessary.
  • Troubleshoot client products to ensure a onecall resolution.
  • Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
  • Exhibit excellent interpersonal skills and thrive in a fastpaced, highvolume environment.
  • Open to working in rotational shifts.

Qualifications

  • Bachelor's degree or Diploma in any discipline
  • Open to Local Malaysian
  • Proficiency in written and spoken English (at least CEFR B2 Level)
  • Minimum 1 year of
    sales experience preferred
  • Strong ability to turn support calls into sales opportunities

Pay:
RM3, RM4,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (required)

Experience:

- sales: 1 year (required)

Language:

  • English(at least CEFR B2 Level) (required)


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