Sales Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Denave (M) Sdn Bhd Full time
Drive the overall sales and relationship engagement strategy as well as its execution for specific customers - Manage a team of 8-10 Inside Sales Account Managers - Responsible for leading and managing an Inside Sales Team - disciplinary/ administrative professional leadership - Responsible for training and coaching the team in a sales environment on soft skills and product knowledge
  • Responsible for achievement and reporting of all team SLAs and KPIs on employee level
- Organization, control and steering of processes and workflows - Monitors employees' customer contacts and observes demeanor, information accuracy and conformity to quality standards, policies, and procedures - Provides coaching, guidance and development to improve or advance performance of the team; Walks the floor and giving any guidance and support needed to agents - Creation of business reports to be distributed in
- and externally
  • Continuous analysis of operational reports
  • Workforce management including shift and holiday planning; manages and oversees staffing levels, assigns duties, examines productivity levels
  • Definition and communication of individual targets
  • Ensuring individual and team tasks and goals are achieved (qualitative and quantitative targets)
  • Motivation of the team; regular team meetings and 1:1 appraisals
  • Scheduling of training and coaching in close cooperation with the trainer
  • Responsible for achievement and reporting of all team SLAs and KPIs on employee level
  • Responsible for ensuring quality in cooperation with the Operation and Quality Management
  • Generate reports about registered problems and act according to procedural workflow Sales Team Direction
  • Determines the best use of team resources in order to meet revenue quota and goals.
  • Allocates accounts using prescribed segmentation guidance
  • Establishes clear guidance for account contact, frequency and call strategies.
  • Establishes clear and measurable goals for team members.
  • Ensures accounts are allocated to each seller to provide adequate coverage; Team Coaching
  • Work with team members to ensure that appropriate Call Management processes are being followed: planning, preparation, execution, closing
  • Ensures that opportunities are managed effectively: creation, progression, distribution, closing and deployment.
  • Helps the inside sales reps establish appropriate rhythm and content of ongoing customer relationships via Account Planning
  • Ensures that team members know how to engage in valueadd conversations with customers that result in the completion of each account's Account Discovery & Profiling
  • Develops and coaches the Inside Sales Representative on the Microsoft Solution Selling Process.
  • Provides guidance for discussions with customers including as needed talking directly with customer him/herself. Delivery
  • Delivers strong growth for Microsoft by exceeding defined targets for revenue growth and CPE
  • Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.
  • Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.
  • Uses the Agent Productivity Report to manage the team using predefined metrics to compare individual and team performance.
  • Ensures adherence to corporate standard tools and processes.
Denave was founded 21 years ago with the goal to bridge the gap between sales strategy and final implementation.

The journey began with the vision of becoming the final word in the sales enablement ecosystem - and we are still as passionately progressing towards that goal.

We take pride in our deep understanding of the sales domain, in its entirety. We never lose focus of our customer and their sales objective.

With focused sales methodologies developed over the years, we are competent in net new customer acquisition, SMB penetration, partner management and driving disruption in the sales enablement arena by leveraging technological advancements.

With time, the concept of sales enablement has evolved and we have evolved with it - our evolution from an Indian, to an Asian and to now a global entity stands testimony to that.

So far, we have generated over $5 Billion in sales revenue for our industry-leading clients, spread across varied industries such as Technology, Telecom, E-commerce, FMCG, Consumer etc.

Our award-winning solutions are fused with the latest in technology innovations.

We are disrupting the industry landscape with the integrity of revenue, proof of execution and ROI orientation that we bring to marketing processes as well as technology solutions.

Bachelor's or Equivalent

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