Customer Service Officer Immediate Vacancy

2 weeks ago

Nusajaya, Malaysia BY MARLENA Full time

Responsibilities:

  • Listen attentively to customer inquiries and empathize with their concerns, demonstrating a genuine commitment to resolving issues.
  • Provide accurate and uptodate information about products, services, policies, and promotions to customers.
  • Assist customers in navigating our website, online platforms, and selfservice tools, guiding them to find the information they need.
  • Handle customer orders, returns, exchanges, and refunds in accordance with company policies.
  • Collaborate with crossfunctional teams, such as sales, logistics, and technical support, to address complex customer issues and ensure timely resolution.
  • Document and maintain detailed records of customer interactions, inquiries, and resolutions in the customer service database.
  • Escalate unresolved issues or complex cases to appropriate departments or higher levels of management for resolution.
  • Proactively identify opportunities to enhance the customer experience and provide feedback for process improvement.
  • Stay uptodate on product knowledge, company policies, and industry trends to provide accurate and informed assistance.
  • Strive to meet or exceed established performance metrics, such as response time, customer satisfaction, and firstcall resolution.
  • Maintain a positive and professional attitude in all customer interactions, reflecting the company's commitment to excellent service.
  • Participate in ongoing training and development to improve skills, product knowledge, and customer service techniques.

Qualifications:

  • High school diploma or equivalent
  • Proven experience in customer service roles, with excellent communication and problemsolving skills.
  • Strong verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.
  • Empathetic and patient approach when interacting with customers, demonstrating a genuine interest in their needs.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • Ability to multitask, manage time effectively, and prioritize tasks to meet customer needs.
  • Adaptability and flexibility to work in a dynamic and fastpaced environment.
  • Strong organizational skills and attention to detail, ensuring accurate and thorough documentation.
  • Ability to work both independently and collaboratively within a team.
  • Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
  • Bilingual language skills (where applicable) may be a plus, depending on customer demographics.

Salary:
RM1, RM3,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Attendance bonus
  • Overtime pay

Experience:

Customer Service: 1 year (preferred)

Expected Start Date: 02/02/2024

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