Cx Architect

Date Posted:28 May 2024
Legal Entity:

Green EV Charge Sdn Bhd
Job Function:Support
Location:Cyberjaya
Employment Type:Permanent- Join one of the world's leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career.

_

• Yinson is passionate about meeting the world's energy demands in a sustainable way. To achieve this, we believe in attracting great employees through the creation of a vibrant, progressive workplace that puts people first.
• We're always on the lookout for experienced and passionate individuals to be part of the team, working and collaborating effectively to make a difference and create impact with individuals, corporations, governments and the business world.
  Who are we?
• Yinson GreenTech is a wholly owned subsidiary of Yinson Holdings Berhad, a public limited liability company, incorporated and domiciled in Malaysia, and listed on the Main Market of Bursa Malaysia.
• YGT is a green technologies solutions provider delivering clean, integrated and technologyenhanced ecosystems and services across the marine, mobility and infrastructure segments.
• YGT's strategic investments currently include an advanced hydrofoil system for electric vessels, ebikes with swappable batteries, autonomous technology for electric vehicles and vessels, marine energy storage solutions and electric vehicle charging.
• YGT currently has five main brands: MarinEV, ChargEV, DrivEV, RydeEV and DigitalEV.
  What will you do:
• In this role at chargEV, you will responsible for designing and enhancing the customer experience across all product touchpoints, integrating hardware, software, and digital interfaces to create seamless and engaging user interactions. This role emphasizes a deep understanding of technology
• driven customer solutions and the strategic integration of customer feedback into product design.

Key Responsibilities:

-
Customer Experience Design: Develop comprehensive solutions that enhance the customer journey through innovative use of technology, ensuring a seamless interaction with ChargEV products.
-
Integration of Customer Feedback: Utilize data-driven insights from customer usage and feedback to inform product adjustments and roadmap developments.
-
Cross-functional Collaboration: Work closely with engineering, product management, and marketing teams to align product functionalities with customer expectations.
-
Leadership and Guidance: Provide leadership in customer experience strategy, guiding project teams toward delivering customer-centric solutions.

Skills & Experiences:

• Bachelor's Degree in Computer Science, Electrical Engineering, or a related field such like Master of Business Administration with a focus on customer experience or technology management.
• Minimum of 810 years of experience in product development, with a proven track record in the electric vehicle (EV) charging infrastructure or related industries.
• Proven expertise in fullstack development, particularly in creating interfaces and functionalities that enhance user experience.
• Strong background in managing and integrating customer feedback into product development, with a focus on enhancing user engagement.
• Demonstrated experience in project management and leading crossfunctional teams in a dynamic, agile environment.
• Extensive knowledge in customer journey mapping, visualizing user story and implementing customercentric solutions within technology products.
• Exceptional problemsolving skills and the ability to adapt solutions to evolving market trends and customer needs.
• Advanced user of wireframing software/tool
• Ability to conduct user ethnographic research and hypothesis testing
• Strong command of English and presentation skills
• Experience with advanced analytics tools for measuring customer satisfaction and behavior.
• Background in designing user interfaces for electric vehicle technologies or similar hightech products.
• Expertise in agile methodologies, with certifications in Scrum or related frameworks.
• Proficiency in using project management and collaboration tools to enhance team productivity and communication.

What can we offer?

• You will be working in a culturally diverse organisation which fosters teamwork and mutual support. Our dynamic workplace not only encourages people to be innovative, creative, and open but is also geared to realising ambition. We provide mentorship and coaching to our employees in developing their professional career with us.
• Yinson offers an excellent package of benefits and has offices located in a prime location in the City allowing for easy travel to and from work. Working hours are flexible with numerous company events held during the year.

---