Outlet Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia KOKOS SDN. BHD. Full time

Responsibilities:

  • Meet annual/quarterly/monthly sales target and other operational-related
goals of the outlet set forth by the Management.

  • Control operational costs and identify measures to cut waste.
  • Oversee the daily operations, management and overall performance of the
outlet.

  • Generate detailed reports on weekly, monthly and annual revenues and
expenses.

  • Perform quality controls and monitor Operational KPIs for the outlet.
  • Regularly review product quality.
  • Maintain cleanliness of any outlet that you are assigned.
  • Ensure compliance with sanitation and safety regulation.
  • Manage restaurant's good image and suggest for continues improvement.
  • Deliver superior services and maximize customer satisfaction.
  • Respond efficiently and accurately to customer complaints.
  • Organize and supervise shifts and schedule weekly roster for kitchen and
service crews.

  • Train new and current employees on proper customer service practices and
operation procedure.

  • Appraise your subordinate performance and provide guidance to improve
productivity.

  • Promote the brand in the local community through word-of-mouth and
restaurant events.

  • Any other tasks as instructed by your immediate supervisor or management.

Requirements:

Qualifications:
Preferably SPM & above.

Language requirement:
Basic Bahasa Malaysia proficiency is a MUST.

Proficiency in English is a bonus.

Work experience:
Minimum 2 years of working experience in F&B

Management and Operations in a Managerial role (Restaurant Manager,

Hospitality Manager, or a similar role.)

Additional Requirements:

  • Willing to work on shifts, weekends and Public Holidays. Must be able to
work overtime as needed.

  • May be required to relocate from one outlet to another.

Job Details

JOB INFO & REQUIREMENT

  • Contract Type
  • Fulltime
  • Job Type
  • Executive
  • Experience Level 13 years
  • Job Categories
  • Food/Restaurants/Cafe
  • Minimum Education Required
  • SPM and above
  • Language Required
  • English, Bahasa Malaysia
  • Nationality Preferred
  • Malaysians Only
  • Gender Preferred
  • All Genders
  • Own Transport
  • Motorcycle
    SALARY & OTHER BENEFITS
  • Salary
    RM 3,000 to RM 4,000 per month


Other Benefit (Optional)
  • EPF and SOCSO
  • Attractive yearly increments & bonus
  • Career path advancement

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