Store Manager

1 week ago


Kuantan, Pahang, Malaysia CareerMaster Sdn Bhd Full time

CM Store Manager:

  • Job Specialization:

Sales - Retail/General

  • Working Location:

Pahang

  • Salary Range:

RM 3,200 - RM 4,500

  • Posted Date:

25/08/2023

Location
:
Kuantan


Client's Profile:
-
Our client is a global retailer specializing in the design, innovation, and marketing of fashion lifestyle, and accessory products.
Working Days
: 5

Attractive Benefits Include:
-
Fixed Basic:

-
Staff Purchase:

-
13th Month Contractual Bonus

SUMMARY:


The Store Manager's overall responsibility is to lead a radical customer and employee experience that drives Key Performance Indicators (KPI) results that maximize store performance.

As a part of the overall role as Store Manager, there are 3 major areas of responsibility:
People, Product, and Place.

JOB RESPONSIBILITIES:

People:

Development & Team Building:

  • Recruit, Hire, Promote, and Retain top talent.
  • Sets the standard of Team Performance and creates teams that consistently achieve stated goals.
  • Demonstrated ability to set goals that are specific, actionable, and based on established KPI's.
  • Sets the example by demonstrating personal customer service and selling skills.
  • Focus on succession planning to ensure Team career goals are met and internal promotions fill open positions.
  • Develops teamselling skills to deliver Radical Customer Experience utilizing all of the training materials provided.
  • Consistently building employee knowledge base by engaging in continuous education, roleplaying and effective delegation of tasks.
  • Execute Company Brand Philosophy and Company Vision.
  • Recognizes performance issues in a timely fashion and partners with Area /District Manager for resolution.
  • Create Action Plans based on Division of Responsibility (DOR) to exceed goals/plan.

People:

Leadership and Communication:

  • Demonstrates and ensures that the store embodies company's 6 Core values.
  • Communicates successes, opportunities and solutions to Area /District Manager.
  • Forms partnerships throughout the organization.
  • Is a leader amongst peers.
  • Participates and is fully engaged in Conference Calls and team Meetings.
  • Inspires and motivates others by demonstrating the highest level of personal performance.
  • Provide appropriate and consistent recognition to highlight individual performance that exceeds expectations.
  • Drive employee engagement.
  • Maintains high level of personal integrity (e.g., adhering to Loss Prevention practices and policies, work published schedule, accurate timekeeping records, etc.) and expects the same of their team.

Product:

  • Ensures that all directives for Floor sets and PlanoGram's (POG) are executed on time and within allowable hours.
  • Knows the best sellers, the required placement, and ensures that sales are at or above company performance.
  • Imparts product knowledge utilizing tools provided.
  • Provide consistent Radical Customer experience through flawless presentation standards.
  • Assist recruiting, Hiring process, and Retention of top talent.

Place:

Operations:

  • Executes effective schedules that take into account business trends, & sales associate performance to maximize opportunity.
  • Manages payroll effectively and on budget.
  • Maintains neat, clean, and organized total store environment.
  • Achieves Sales Plan at "M" Meets Expectation.
  • Achieves Average Dollar Sale (ADS), Items Per Customer (IPC), and Conversion at "M" Meets Expectation.
  • Meets compliance standards to complete tasks.
  • Maximizes customer experience through effective time & task management plan.
  • Manages all aspects of Loss Prevention and adheres to external and internal procedures for theft, inventory management and operational controls.
  • Instill high standards of compliance and hold teams accountable.

JOB REQUIREMENTS:

  • Minimum 5 years experience in the retail industry.
  • At least 3 years experience in senior executive role and retail shop management, preferably in watches, jewelry & leather.
  • Willing to work on rotational shifts, weekends and public holidays.
  • Wellgroomed and able to communicate well in English and Bahasa Malaysia. Chinese language will be an added advantage.
  • A passion for customer service.
  • Strong leadership skills.
  • Desire and demonstrated ability to develop people to the next level.
  • Attention to detail coupled with high standards.
  • Great delegation & followup skills.
  • Retail business comprehension.
  • Strong fashion sense in fashion accessories products.
  • Conflict management & resolution skills.
  • Flexible work schedule.
  • Excellent interpersonal & communication skills.
  • Fluent spoken in local language and basic English. Fluent spoken in English is preferred.
  • Hands on PC/ POS system knowledge.
  • Over 3 years relevant experience in retail shop management, preferably in major highend fashion accessories product companies.
  • College Degree is preferred.
  • This is an overview of your job description, you may be asked to perfor

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