Specialist, IT Infrastructure

2 weeks ago

George Town, Penang, Malaysia Celestica Full time
Deal with Tier 2/3 problem-solving in a timely efficient manner

  • Available 24x7 for critical Tier 2/3 / Priority 1 or 2 production problems
  • Respond to, and resolve, ServiceNow tickets (both priority and service requests), in the GBL-Intel and GBL-AD queues
  • Direct other members of the global AD team and the global server support teams
  • Communicate effectively with both executive and technical levels, building customer servicecentric relationships and communicating technical concepts to colleagues on Windows, Linux, Storage, and related management teams. Develop concise technical documents and/or deliverables for the project and daily support
  • Direct vendor and company support teams, or work individually, to use standard operating facilities (including PowerShell scripts and operating system administration tools), diagnostic tools, technical manuals, and system documentation to identify, diagnose, and solve basic system problems as directed
  • Perform server performance tuning, including monitoring servers and taking corrective action to maximize server uptime, including disk drive capacity within defined limits, network connectivity, virtualization, process monitoring, and control, memory utilization, performance, and hardware/software monitoring
  • Provide server security with respect to implementing security measures and designs to protect individual server hosts from unauthorized access
  • Provide tier 2/3 escalation support to the Service Desk for performance issues, including maintaining historical information on server and/or storage systems performance, making adjustments to systemlevel parameters, compiling statistics, making adjustments to system parameters to increase performance, and compiling network performance metrics

Knowledge/Skills/Competencies:

Extensive VMware Enterprise experience (VMware 6, 7)

Extensive Windows Server Enterprise experience (Win 2012, 2016, and 2019)


Minimum of 7 years experience as the SME for VMware and Windows Server for architecting systems, and daily operating procedures.

projects, consultations, and critical incidents

In-depth working knowledge of VMWare/server virtualization environments, VMware hosts, clusters, vCenter, vSAN, NSX-T networking & security

Demonstrate deep technical experience including architecting, sizing, designing, installing, integrating, implementing, and supporting multiple varieties of Windows-based solutions,

Extensive Windows Active Directory experience, including LDAPS, FSMO roles, trusts, OUs, groups, etc.

Minimum of 5 years experience for Active Directory for daily operating procedures, projects, consultations, and critical incidents

Strong troubleshooting ability

Ability to work in a group and individually

Working knowledge of mid-range and enterprise storage systems in iSCSI SAN, FC SAN, FC switch

Extensive experience in working with remote IT teams

Extensive experience in directing and dealing with third-party support teams

Practical knowledge of standard quotation and purchasing processes

Practical experience in dealing directly with vendors and commodity/procurement departments

A thorough understanding of networking is required

Physical Demands:

The duties of this position are performed in a normal office environment.

Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.

Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience:

Minimum 7 years of work experience in a similar role or industry

Typical Education:

Bachelor's Degree

Notes:
Celestica is an equal opportunity employer.

All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).


COMPANY OVERVIEW:
Celestica (NYSE,

TSX:
CLS) enables the world's best brands.

Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges.

As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.


Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualifie

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