Service Advisor

2 weeks ago


Shah Alam, Selangor, Malaysia GWM Motorhub Jaya Sdn Bhd Full time
Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage customer expectations regarding service delivery

  • To attend customer on servicing/warranty/repair requirement
  • To promote service and parts recommendation items
  • Managing appointments and scheduling of recalls, warranties, repairs, and maintenance.
  • To communicate with customer and handle customer complaint
  • To conduct post servicing Follow Up
  • Ensure proper documentation is in accordance to vehicle possession
  • Ensure high customer satisfaction standard and maintaining good customer relations
  • To assist in managing fleet at the most costeffective level and financial objectives are met as per guidelines & budgeted by company
  • Perform final check for delivery by conducting onvehicle check of work done.
  • Clear job explanation of work done during delivery of vehicle to customer.
  • To perform any other duties as assigned

Requirements:

  • Minimum SPM OR equivalent related experience
  • Must possess a valid driving license (Class D)
  • Good knowledge of car components
  • Must be hands on, details oriented and dedicated.
  • Able to work independently and to work under pressure and multitasking environment.
  • Computer knowledge and familiar with Microsoft Excel
  • Good interpersonal skills and ability to build strong client relationship

Benefits

  • Training Provided
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Annual Leave

Salary:
RM1, RM3,600.00 per month

Benefits:

  • Free parking
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift

Supplemental pay types:

  • Commission pay

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