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Housekeeping Supervisor

3 months ago

Klang, Selangor, Malaysia Mercure Kuala Lumpur Glenmarie Full time

Job Description:

  • Daily briefing operation
  • Conduct daily briefings and assignments. Ensure smooth daily operation of the room
  • Supervise connector's performance, train, motivate and develop staff in the skills required to perform their duties
  • Ensure associates adhere to key control procedure
  • Duty roster and monthly projects
  • Prepare duty roster monthly projects
  • Check vacant clean rooms, expected arrival rooms, VIP rooms, and showrooms ensuring that cleanliness standards have been met. Maintain an eye for details at all times
  • Ensure every vacant clean room and occupied room is fully replenished with amenities
  • To check lamps, light fixtures, radios, and television, ensuring they are functioning
  • Engineering work order to follow up if found faulty
  • Advice Front Office, should the room be required
  • Servicing of occupied room
  • Ensure all occupied rooms have been serviced and are fully stocked with supplies and amenities as per standard.
  • To notify the Housekeeping Manager of "sleptout" rooms, "Do Not Disturb" rooms for more than eight hours
  • To assist in delivering guest requests between 20 minutes and attend to guest complaints and corrective action
  • Updating of rooms towards the end of shift and completing a Supervisors report
  • Ensure equipment and machinery are in working order and are stored when not in use
  • Deliver lost and found to Housekeeping Department for recording and safekeeping
  • Maintain a safe and hygienic working area
  • Ensure work procedures are followed
  • Aware of all current hotel events, facilities, and promotions are correct information given to guest inquiries
  • Report any safety hazards and unusual events to Housekeeping Manager
  • Safety of hotels standards are kept high
  • Carry out other duties assigned by Housekeeping Manager
  • To complete the daily assignment
  • Duties are to be carried out in line with hotel policy with high standards
Work Experience

Knowledge and Experience

  • Minimum of 2 years experience as a Housekeeping Assistant in the hospitality industry
  • Good leadership qualities
  • Ability to conduct training

Skills:

  • Communication skills
  • Have the ability to prioritize workload assignments
  • Teamwork
  • A wellorganized & initiative person
  • Able to work independently
  • Firm and fair when making decisions or new implementations
  • Pleasant and mature personality
  • Diversified, innovative, creative planning & strategies
  • Strong in problemsolving
  • Analytical and prompt in action

Benefits:

  • Attractive remuneration package
  • 5 working days
  • Talent development opportunities
  • Corporate social responsibility activities