Current jobs related to Desktop Support - Seremban, Negeri Sembilan - Abhidi Solution Private Limited

Hi

Hope you are doing well

I am
Mehamjot Kaur and responsible for talent acquisition at my company
Abhidi Solution. I want to attract your attention to a job opportunity I am hiring these days for.

In case you are looking for your next gig or just exploring the local job market, the below may be right for you.

About the Opportunity:

Our client is looking to collaborate with talented people for the Senior
Deskside Support role.

Role Title:
Senior Deskside Support/ End User Admin

Type: 12 months Contract with Abhidi and Second to client

Work Location:
Senawang Industrial Estate MY, Seremban, 70450 Negeri Sembilan, Malaysia**
Work from Office

Key Responsibility Areas (KRA's)
This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

Responsibilities:

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support.
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices.
• Printer breakfix and installation
• Disposal, redeployment, and Asset reclaim.
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Outofwarranty repair and replacement
• Depot Services
• Walk Up Support
• Spare parts management
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Inventory and Asset Management
• Depot Operations
• Coordinate with external vendors for dispatch support.
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents.
• Responsible for asset tagging and entering all incoming equipment into our asset management system.
• Collaborate with cross functional teams to properly onboard incoming new hires.
• Ensure that hardware is properly assigned and updated into our management system.
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment.
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.
• Ensure that resolutions are consistent with company standards and policies.

Requirements/Qualifications:

• Prefer 35 years IT experience, including technical training.
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
• Networked printer experience (queue creation, server maintenance, etc.)
• Experience with using PCbased spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests.
• Experience working in or supporting a call center or help desk environment.
• MCP and or A+ Certifications
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment.
• Able to lift up to 50 pounds.
• Own car for transportation (mileage will be reimbursed by policy)
• Valid driver's license
• Experience with Cleanroom protocols and procedure (preferred)

Technical skills:

• Experience with IT infrastructure area support
  DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
• Experience with one or more of the following is a plus
  : Active Directory, Group Policies, SCCM, IIS, scripting, server HW, Systems Administration/System Engineer Microsoft certification.
• Familiarity with various computer cabling, printers, document scanners, barcode scanners, projection devices, networking, digital and analog telephony, VoIP, and other office technologies.

Soft skills (Competencies):

• Listening skills, verbal communication skills, customer service skills, problemsolving skills, teamwork skills.
• Ability to understand and speak the language of business. Selfmanagement skills.

Communication:

• Very good communication and customer related skills.
• Effectively interacts with both business and technical audiences at multiple levels, including top executive managers Knowledge and Expertise Demonstrates deep understanding of relevant technology, architecture, processes, and practices.

Kindly provide the below Details

Current Salary -

Expected Salary -

Notice Period -

Reason for Job Change-

Any job offers in hand:

Resason for not Considering that offer:

Whtsapp for any Queries

Job Types:
Full-time, Contract

Salary:
Up to RM7,000.00 per month

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