Front Office Assistant

1 week ago

Johor Bahru, Johor, Malaysia Lotus Desaru Beach Resort Full time

Job Summary

Responsibilities

  • Adaptability: Effectively adjust to changes in work tasks or the work environment.
  • Building Trust: Interact with others in an honest, fair, and respectful manner, giving others confidence in the intentions of the organization.
  • Communication: Clearly convey information and ideas through various media; engage the audience to help them understand and retain the message.
  • Guest Focus: Develop and sustain productive guest relationships; actively seek information to understand and address guests' needs.
  • Personal Motivation/Passion and Drive: Establish high performance standards and a drive for results. Strive for improvement in personal skills, knowledge, and behavior. Take responsibility for achieving business results and persevere despite obstacles.
  • Planning and Organizing: Establish courses of action for self and others to ensure efficient work completion.
  • Problem Solving/

Decision Making:

Identify and understand issues, problems, and opportunities; use effective approaches for choosing a course of action or developing solutions.


  • Stress and

Emotional Resilience:
Maintain stable performance and positive relationships with others while under pressure or opposition.

  • Teamwork: Work efficiently and effectively in a team environment to achieve shared business targets and goals. Respect and support colleagues to ensure excellent service delivery to all internal and external guests.
  • Technical/Professional Knowledge and Skills: Demonstrate a high level of positionrelated technical knowledge and skills.

Job Procedures

  • Relieve and assist the Reservation Manager as required.
  • Maintain uptodate and accurate reservation records.
  • Ensure all reservations received are recorded and entered into the computer system, and that the reservation status is always uptodate.
  • Compile daily, weekly, and monthly reports as per hotel policy.
  • Prepare reservations for review by the Front Desk.
  • Maintain the waitlist and monitor closely on the cutoff date.
  • Regularly review written communications for sales leads and advise the Sales Department of any leads found.
  • Handle guest comments or complaints related to the services of the Reservations Department and take necessary action.
  • Maintain and update guest history files and merge and purge data in liaison with Front Office Management.
  • Adhere to hotel policy at all times.
  • Constantly improve the image of the Reservation Department.
  • Upsell to higher room categories to achieve or exceed the forecasted average room rate.
  • Enter and process reservations and confirmations for the hotel.
  • Record all inquiries not booked.
  • Maintain an accurate filing system.
  • Maintain group files and prepare group rooming lists as required.
  • Prepare the daily arrival list, check all reservations against special requirements, and update traces and correspondence details.
  • Maintain and update Sales Office KL information and room inventory regularly.
  • Provide accurate information about all Hotel Equatorial hotels, their services, and facilities.
  • Maintain and update guest profiles and history regularly.
  • Maintain and update company, travel agent, and source profiles regularly, providing accurate information as required.
  • Comply with instructions or assignments given by the Department Head and Reservation Manager when requested.

Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Previous experience in a front office or administrative role, preferably in a hotel or hospitality setting.
  • Strong communication and interpersonal skills.
  • Proficiency in using computer systems and software for reservations and administrative tasks.
  • Ability to handle stress and remain composed under pressure.
  • Strong organizational and problemsolving skills.
  • Ability to work both independently and as part of a team.

Pay:
From RM2,000.00 per month

Education:

  • STM/STPM (preferred)

Experience:

Office Assistant: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)
Expected Start Date: 07/01/2024

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