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Subject Matter Expertkorean Speakers

3 months ago

Putrajaya, Malaysia Tekrecruiters Full time
_
Subject Matter Expert, Korean_

About the Role:


The responsibility of the SME (Team Lead) will make sure the team is meeting the targets and acting as team leader back up.


Skill:
Experience in Communication & Content Moderation

Responsibilities:

  • One should be ok watching the egregious/sensitive content
  • To be responsible for meeting all agreed client SLAs and performance parameters
  • Ability to observe, analyze and give constructive feedback
  • Firming quality Parameters and Targets for each process
  • Ability to identify training needs of quality teams and accordingly impart training to team members
  • Ability to coordinate with the operations team to ensure all parameters are met
  • To develop strong interpersonal relationships with team, to cohesively bond them together with the company and integrate them with the vision and core values
  • To identify areas of concern and under performance and take corrective actions
  • To be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement
  • To be a single point of contact with the team and the senior management through effective communication on key deliverables
  • To ensure quality reporting and work with operations to build highly effective measurement and reward system based on data.

근무 형태:
정규직

급여:
RM85, RM100,000.00 월급

Application Question(s):

  • What is your Current Salary?
  • What is your Expected Salary?
  • What is your Notice Period?
  • Are you Korean?
  • Can you work at Cyberjaya?

Experience:

  • Communication &
Content Moderation: 1 year (required)
Subject Matter Expert: 2 years (required)

Language:

  • Korean (preferred)