Housekeeping/room Attendant

2 weeks ago


George Town, Penang, Malaysia OZO Georgetown Penang Full time

Demonstrate the highest standards of hospitality and deliver all aspects of service with care, attention to detail and according to established standards.

  • General
  • Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.
  • General
  • Reads the logbook daily and take action accordingly.
  • Provides information regarding the hotel's facilities & services.
  • Ensures to always be informed of VIP inhouse and daily functions.
  • Handles guest complaints in accordance with service recovery guidelines.
  • Knows and strictly follows all established cleaning procedures for:
̈ Polishing

̈ Vacuuming

̈ Scrubbing

̈ Mopping

̈ Shampooing

̈ Dusting

  • Completes Room/Public Area work assignment sheet.
  • Knows how to operate/use available Housekeeping machinery's and chemicals according to established standards.
  • Follows all procedures for Lost and Found.
  • Is familiar with and adhere to all housekeeping procedures for the issuing and return of floor masters.
  • Handovers all unfinished work to the following shift.

Job Types:
Full-time, Permanent, Fresh graduate

Pay:
RM1, RM2,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • On call

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Experience:

  • Housekeeping: 1 year (preferred)


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