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Global Account Operations Manager

4 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hewlett Packard Full time

What a Global Account Operations Manager does at HP:

  • Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.
  • Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements.
  • Conducts regular operational performance reviews with the customer/partner and drives improvement plans.
  • Communicates operational process changes to customers/partners and internal teams while also driving the implementation phase.
  • Identifies potential risks associated with key accounts and develops risk management strategies and contingency plans to ensure business continuity.
  • Leads complex pricing negotiations and contract discussions with key customers ensuring that contract terms are mutually beneficial and aligned with strategic objectives.
  • Stays current with industry trends and emerging technologies to provide strategic insights to the customers, identifying opportunities for innovation and growth.
  • Mentors junior team members and ensures that all customer interactions and dealings align with ethical standards and regulatory compliance.
  • Performs financial modeling and analysis to identify opportunities for cost savings, revenue growth, and improved profitability within key accounts.
  • Delivers customized training and enablement programs for key customers to maximize the value they receive from the organization's products or services.

Individuals who do well in this role at HP, usually possess:

  • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 710 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.
  • Certified Sales Operations Professional (CSOP)
  • Effective Communication
Sustainable impact is HP's commitment to create positive, lasting change for the planet, its people, and our communities.

This serves as a guiding principle for delivering on our corporate vision - to create technology that makes life better for everyone, everywhere.


HP is a Human Capital Partner - we commit to human capital development and adopting progressive workplace practices in Singapore.

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