Operation Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

About the Company

  • A 23storey mixed commercial building in the heart of Kuala Lumpur.

Job Responsibilities:

Facilities Management:

  • Ensuring smooth daytoday functioning of shopping mall, facilitating good environment for retailers' business activity and pleasant shopping environment for shoppers.

Mall Service:

  • Maintain good communication and business relations with tenants, handling tenants' complaints and queries professionally and act in the best interest of Company.
  • Develop and upkeep the corporate mall identity by ensuring the adherences of corporate brand guidelines and Company policy.
  • Maintain close relationships with Mall Operation teams as well as consultants to ensure that all tenants requests, issues, or cases are attended appropriately and in a timely manner.
  • To constantly look out the latest retail market trend, concept, brands, products, services, as well as shopping mall industry development

Building Maintenance:

  • To implement and develop flexible system focusing on monitoring of consultants / contractors / vendors' service contract as well as delivery of task.
  • To undertake feasibility studies and make recommendations and execution of new development assignment within the Mall.
  • Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant Department Heads and follow up on quality and execution.
  • Maintain and monitor procedures and records relating to the factory outlet shopping mall's structure, mechanical and electrical maintenance.
  • Monitor the 'Planned Preventative Maintenance' schedule.
  • Assist in the preparation and maintenance of the service charge budget and expenditure.

Safety & Health:

  • Ensure all Health, Safety and Environmental statutory obligations and industry best practice procedures and systems are adhered to.
  • Assist Senior Manager in the emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
  • Ensure that all accident and incident reporting, including insurance and statutory forms and procedures are correctly completed and adhered to.
  • Ensure that all visitors, contractors and occupiers adhere to site health, safety and environmental procedures and are compliant with appropriate regulations.

Carpark Management, Housekeeping and Landscape Architecture:

  • To manage and ensure the efficient delivery of building operation management including facility management, maintenance, security, safety, car parking management, housekeeping, pest control, waste management, landscaping, engineering services and etc.
  • Develop and manage the operation expenses and budget planning.
  • To participate inspection on tenant's fitout and ensure the fitout works comply to the
  • Mall's requirements.
  • To manage the operations of the Mall's car parking system.
  • To review and anticipate traffic flow, take necessary action to prevent traffic congestion and minimize shopper inconvenience.
  • To ensure the income integrity for the entire carpark collections.
  • To maintain and improve the cleaning services and standard of hygiene set by the Management.
  • To audit on the collection and management of waste disposal.
  • Coordinate with landscape architect in the selection and purchasing of plants, fertilizers and disease control.
  • To coordinate on plant arrangements and decorations according to festive seasons or Mall
- events.

  • To work with tenants on the reserved bays and season passes allocation.
  • To coordinate and liaise with DBKL officers during monthly health inspection in the Mall.
  • Oversee and monitor the execution of landscape works in the rooftop garden.
  • Conduct tenant orientation meetings, which covering ground rules and policy, communication systems, emergency procedures, security procedures, and other relevant procedures.
  • Manage tenants shop operational compliance i.e. shop appearance, merchandize, trading hours, waste removal, signage, etc. through regular audits and surprise visits. Rectify any noncompliance through official warning or lease contractual penalties as required.
  • Establishes liaison with local Government bodies and all important Municipal Emergency
  • Services i.e. PDRM, Bomba, Paramedic Services, and etc.
  • Safekeeping of all Mall related documentation and records i.e. insurance policies, licenses, permits, certification / letter of approval from Government / authority departments.
  • Supporting the Senior Manager in periodically reviewing the performance of contractors to ensure all standards are being met, reporting of any shortcomings and proposing further improvement measures

Requirements:

  • Business Studies / Administration, Project Management, Commerce or equivalent.
  • At least
    5 years' experience in Mixed Development operations and management position.
  • Proven track record handling
    Mixed Development operations and facilities management, preferably in a reputed large shopping mall or real estate


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