Team Leaderjapanese
2 weeks ago
Subang Jaya, Selangor, Malaysia
Tekrecruiters
Full time
_Customer Service Representative, Team Leader_—_
Japanese_
- Motivate and strategize how the team will meet efficiency, productivity, and consistency targets.
- Ability to understand the criticaltoquality (CTQ) parameters that affect the process and work on them.
- Perform twice a month checkpoint on the analyst's performance using scorecards as a point of discussion
- Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals
- Elevate and escalate red flags to management from a dutyofcare perspective
- Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.
- Guarantee that base operational expectations and information security policies are enforced
- Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
- Facilitate team meetings and team huddles
- Create an engaging and fun work atmosphere for the team
- First point of escalation and clarification on HRrelated matters and concerns
- Course correct nonperforming metrics and analysts through root cause analysis and solid action planning
- Perform monthly sit down sessions to gather insights and innovation ideas
- Execute administrative functions inside the team (i.e. time report reviews) and HR
- Ensure that SMEs are performing their duties and responsibilities
KEY QUALIFICATIONS/SKILLS
- Graduate with 26 years of working experience, preferably with experience in leading team.
- One should be ok watching the egregious/sensitive content
- Ability to motivate teams and rally the group toward organizational goals
- Excellent oral and written communication skills.
- Someone coming from COMO /content moderation background
- Passion for learning and creative problemsolving.
- Strong knowledge of cultural context in the user countries supported
- Good knowledge of language of the countries supported is an advantage
- Analytical frame of mind.
Other skills
- Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously.
- Adaptable to learn new processes, concepts, and skills.
- Demonstrates the ability to work as part of a team adding positive attitude and
- Ability to work in a fastpaced work environment
- Enjoying challenging opportunities
- Ability to communicate in a dynamic environment throughout all management levels
- Ability to solve urgent matters and work under pressure
- Reliable, proactive approach to entrusted tasks
Working Conditions
- Moderate to no travel depending on project involvement
- Client holidays are observed
- Cyclical work shift including work hours at night
雇用形態:
正社員
給与:
RM100, RM150,000.00 月給
通勤と転居の可否:
- Cyberjaya: 通勤可能。もしくは仕事が始まる前に転居する意思がある。 (必須)
応募者への質問:
- Are you a Native Japanese?
- What is your Current Salary?
- What is your Expected Salary?
- What is your Notice Period?
- Do you have an idea of how Project Management operations and Sales support processes work?
職歴:
- BPO: 1年 (望ましい)
言語:
- Japanese (望ましい)
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Subang Jaya, Selangor, Malaysia Tekrecruiters Full time_Customer Service Representative, Team Leader_—_Japanese_ Motivate and strategize how the team will meet efficiency, productivity, and consistency targets. Ability to understand the criticaltoquality (CTQ) parameters that affect the process and work on them. Perform twice a month checkpoint on the analyst's performance using scorecards as a point of...
