Project Assistant Manager/manager

2 weeks ago


Taman Senai, Johor, Malaysia SEIKO DENKI (M) SDN BHD Full time

Responsibilities for Project

Project Planning

  • Work with project team to develop the project plan, quotation, business case and identify resources vendor (sourcing)
  • Monitor status and progress against plans, monitor and report on anticipated and/or actual schedule variances along with mitigation plans to get projects back on track.
  • Work with resource managers to ensure the correct resources are identified and available at the required time plan

Project Controls

  • Review and manage all project issues, changes and risks through formally defined processes
  • Work with the Project team to adhere to project controls and processes
  • Facilitate the definition of the project scope and the subsequent control.
  • Review, and be responsible for, the overall work effort and deliverables of the project team.
  • Manages vendor relationship during project lifecycle including point of contact for vendor and managing terms of Statements of Work (SOW)
  • Manage the project budget to ensure accurate tracking and forecast
  • Ensure that each project is populating reports, documents, plans to the same level using common standards

Communication

  • Provide transparency of progress and status of all projects to all related departments. This will allow for early warnings of issues allowing intervention to keep projects on track.
  • Ensure team understand business direction and value of the project
  • Identify and manage cross project dependencies

Leadership

  • Drive the project team to deliver the project and associated benefits
  • Facilitate meetings effectively to ensure they meet objectives, drive collaboration and result in action.
  • Hold the project team accountable for their project related tasks.
  • Manage the communication and change required to ensure the project success
  • Establish roles and responsibilities for the project

Responsibilities for Customer Service

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution, resolve issues that come up (e.g. delivery)
  • Set a clear mission and deploy strategies focused towards that mission, collaborate with other departments to create coordinated plans for business growth
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Maintain an orderly workflow according to priorities
  • Evaluate and report on KPIs
  • Train and guide employees

Salary:
RM4, RM5,500.00 per month

Schedule:

  • Day shift
  • Monday to Friday


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