Production Support Analyst

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Group Full time
Production Support Analyst

You will be a member of a critical team who

  • Supporting Incident & Problem Management analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
  • Release & Change Management support testing and release process for production fixes.
  • Service Transition facilitate the transition between project support and production support for all changes.
  • Service Level Management support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.

The responsibilities will include:

  • Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services.
  • Determines problem fixes and assists with the implementation of agreed remedies and preventative measures.
  • Ensures that such problems are fully documented within the relevant reporting systems.
  • Collaborates with colleagues, operational/clientservicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements.
  • Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
  • Relevant production support experience and/or qualification within a relevant field.
  • Intermediate SQL skills.
  • Passionate about providing an excellent service experience for our clients.
  • Strong analytical thinking and keen attention to detail.
  • Highly logical with proven problemsolving abilities.
  • Independent, selfdirecting and delivery focused working style.
  • Good communication skills, confident in dealing with internal and external clients.
  • Able to take initiative learn quickly in a dynamic fastpaced industry; Ability to effectively prioritize and execute tasks in a highpressure environment.
  • Excellent organizational, administration and time management skills.
These are also an advantage (but not a must):

  • Interest / familiarity with financial markets and products.
  • Some experience with Microsoft.
NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.

  • Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.
**Why should you join us?

  • A hybrid 3+2 model combining working from the office and from home.
  • A competitive salary and excellent benefits, including medical and life insurance, annual leave, sick days, parental leave and more.
  • Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies.
  • We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.
About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

Job ID REQ-10336

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