Account Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia ShopBack Full time

ABOUT US
The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets.


ShopBack Malaysia, a key regional hub, offers a unique platform for career growth, innovation, and collaboration with regional opportunities across Finance, Operations, Creative Design, Marketing, and Sales.

Join a team that values collaborative culture embracing diversity, creativity, and cross-cultural experiences and the opportunity to work with markets including Singapore, Australia, Hong Kong, Germany and more

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As an Account Manager, you will be responsible for growing ShopBack's valued merchants, and delivering unrivaled value and service to them.

The role is based in Malaysia, and will manage a portfolio of Singapore merchants.

Responsibilities:

  • Manage a portfolio of existing merchants on ShopBack
  • Grow account size and value by proactively working with merchants and advising them on upcoming campaigns and secure offers for promotions
  • Coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant's expectation and maximize performance
  • Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
  • Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome

Requirements:

  • Minimum 3 years of experience in account management
  • Excellent interpersonal and communication skills, with the ability to build rapport and establish positive relationships with merchants
  • Strong analytical and problemsolving skills, with the ability to identify trends, patterns, and correlations in data
  • Highly selfmotivated and driven to excel and deliver. Must be able to think out of the box in conceptualizing ideas for brand growth creativity and logical thinking would be key
  • Always be looking for new ways to develop, grow and broaden the relationship with the clients

Perks

  • Candid and open culture all the way to the top
  • Onthejob learning with structured training
  • Talented and driven teammates across the world
  • Transparent career progression paths and coaching support
  • Funfilled activities and celebrations all year round
  • Competitive compensation and stock options
  • Hybrid working and workfromanywhere benefit

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