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Service Supervisor

3 months ago

Klang, Selangor, Malaysia Nordson Full time
Plan, organize, and direct the daily activities of technical service team.

  • Supervise the service team on the installation and maintenance work status. Manage and assign work assignments and resolve critical technical problems from customers.
  • Ensure that technical support services are completed on schedule at the highest levels of quality and within budget. Assist team in the delivery of technical services through recommendation and advice.
  • Execute and manage sales activities on spare parts to achieve potential new project and work with Sales team to enhance sales opportunity.
  • Deliver regular onsite training and provide maintenance guidance / advices to customers.
  • Guide customer to operate equipments properly, and assist to improve their performance and efficiency to reduce malfunction probability in a proactive way.
  • Establish good communication and a solid aftermarket service relationship with customer and improve their satisfactory to become a loyal customer of Nordson.
  • Gather and analyze customer's equipment information to company, and establish both customer data base and spare parts data base.
  • Deal with urgent technical issue, solve technical problems and handle escalated customer complaints with appropriate counter measure.
  • Build up case study database for the purpose of enhancing technology.
  • Collect Technical intelligence and analyze as many competitor's products as possible to understand about competitor's technology.
  • Develop and implement efficient working plan to shorten response time and increase working efficiency.
  • Share, instruct and coach other colleagues with products knowledge and gained experience.
  • Participate and take on additional assignments and projects as required.