Mandarin Content Moderator
1 week ago
Designation:
Content Moderator - Mandarin Speaker
Location:
KL Sentral
Salary:
RM4000
Operation hours: 24*7 rotational shift, 5 working days
Job Scope:
- Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
- Review Product related moderation from seller and creator to ensure they are within the guidelines
- Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
- Review contents within agreed latency SLA and standards of quality
- Label Videos, Store Content and Text contents as per policy guidelines.
- Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
- Ensure adherence is met on all basic product related training and clear the exams
- Read, review, respond, and document user reports, reviews, and support tickets
- Perform reviews and research to provide excellent policy support
- Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.
Requirements:
- Preferable 6 months of related working experience
- Fluency in English and mandarin languages
- Flexible for shifting schedule and changes along with it
Job Types:
Full-time, Permanent
Salary:
RM4,000.00 per month
Benefits:
- Professional development
Schedule:
- Rotational shift
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