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Logistics Assistant
2 weeks ago
Main Job & Responsibilities
- To assist on coordinate with third party logistic and in house logistic department to ensure order is delivered on time
- To assist in preparing of stock which requested by the outlets
- To manage the manual converting of website orders placed by customers
- To assist on submit orders to third party logistic for packing process
- To assist Customer Relations attend to customer enquiries in a timely manner and efficiently resolve issue.
- To assist on prepare the defective product or service reports by collecting and analyzing customer information.
- To have full products knowledge (all SKU's) especially in warranty part.
- To assist with placement of orders, refunds, and exchange.
- To assist in compile reports on overall customer satisfaction.
- To assist on file, maintain and up-to-date database of the required monthly Sales Order / Delivery reports e.g.
- To assist on manage all the delivery orders of the resellers / customer order from system (pick up).
- To assist on keep track for any defective items returned from customers and liaise with warranty team.
- To assist on set proper procedure to response any issues and complaints.
- To assist on report customer feedback to internal for service and product-experience improvement.
- Any other relevant task and assignment which will be communicated from time to time.
Background
- Minimum educational background in Diploma of any field.
- Preferred working experience in related field.
- Ability to multi-task, prioritize and manage time effectively.
Specific Knowledge and Skills Requirement
- Customer Service
- Product Knowledge
- Documentation
- Communication
- Quick thinking
Job Types:
Full-time, Permanent
Salary:
RM1, RM1,600.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Monday to Friday
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