Logistics Assistant

2 weeks ago


Shah Alam, Selangor, Malaysia Mommyhana Creative Sdn Bhd Full time

Main Job & Responsibilities

  • To assist on coordinate with third party logistic and in house logistic department to ensure order is delivered on time
  • To assist in preparing of stock which requested by the outlets
  • To manage the manual converting of website orders placed by customers
  • To assist on submit orders to third party logistic for packing process
  • To assist Customer Relations attend to customer enquiries in a timely manner and efficiently resolve issue.
  • To assist on prepare the defective product or service reports by collecting and analyzing customer information.
  • To have full products knowledge (all SKU's) especially in warranty part.
  • To assist with placement of orders, refunds, and exchange.
  • To assist in compile reports on overall customer satisfaction.
  • To assist on file, maintain and up-to-date database of the required monthly Sales Order / Delivery reports e.g.
  • To assist on manage all the delivery orders of the resellers / customer order from system (pick up).
  • To assist on keep track for any defective items returned from customers and liaise with warranty team.
  • To assist on set proper procedure to response any issues and complaints.
  • To assist on report customer feedback to internal for service and product-experience improvement.
  • Any other relevant task and assignment which will be communicated from time to time.

Background

  • Minimum educational background in Diploma of any field.
  • Preferred working experience in related field.
  • Ability to multi-task, prioritize and manage time effectively.

Specific Knowledge and Skills Requirement

  • Customer Service
  • Product Knowledge
  • Documentation
  • Communication
  • Quick thinking

Job Types:
Full-time, Permanent

Salary:
RM1, RM1,600.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Monday to Friday

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