Group Credit Operations, Manager
1 week ago
- Your
What is your job description as Group Credit Operations, Manager ?
Job Function:
Key Duties & Responsibilities
- Manage daily operations as a team lead by closely monitoring the agreed service level and quality check on work presentation.
- Continuously review and update /document administrative rules and process for effective and efficient operations of the section.
- Recognize and determine trends in problems occurrence or workflow, referring upward for further investigation where appropriate.
- Continuously review processes, identify and resolve service gaps through constructive feedback and implement improvements where appropriate.
- Keep up to date on new or enhanced products/underwriting knowledge in order to maintain high level of quality service to customers
- Involve in UAT system testing for new product and continuous system enhancement whenever necessary.
- Relieve other teammate as and when required to ensure the service level is well maintained.
- Monitor closely on the achievement of Key Results Area set for the department. Ensure timely implementation of action plans on assigned task under his/her responsibility.
- Attend to enquiries from interdepartmental staff, branches, agents and reinsurers.
- Undertake other work/duties/adhoc project as an when required.
- Continuously monitor and provide regular feedback to TPA (HOL) on their service performance.
Requirements
What is the minimum required level of education for this position?
- At least 68 year(s) of working experience in relevant or similar role
- Good communication skills with good attention to details
Information related to this position.
- Posted: May 29, 2024
Department:
Group Credit Operations
Company:
Life Insurance
Location:
Menara Tokio Marine Life, 189 Jalan Tun Razak
- Note: Tokio Marine Life Insurance Malaysia Bhd. reserves the right to change the scope of responsibilities as deemed fit, as and when necessary. The staff will be informed/prepared beforehand shouldwhen such occasions arise.
- How to
- Please submit a detailed resume, stating your expected and current salary and notice period required.
- Write to us
12th Floor, Menara Tokio Marine Life
189 Jalan Tun Razak
50450 Kuala Lumpur
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