Loss Prevention Manager

2 weeks ago

George Town, Penang, Malaysia Marriott International, Inc Full time

Job Number

Job Category Loss Prevention & Security

Location Penang Marriott Hotel, One Marriott Drive, Penang, Malaysia, Malaysia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

HOTEL DESCRIPTION


Perfectly positioned along Gurney Drive, a popular seafront promenade in George Town, Penang Marriott Hotel will be part of a 55-storey tower, featuring 220 rooms to enable guests to seamlessly transition between work and relaxation.

A range of dining options, including a speciality restaurant, an all-day dining buffet restaurant, bar and lounge areas, will provide guests with a wide offering of local and international favorites.

Guests will also be able to maintain their fitness routines while on the road, with a fully-equipped fitness center, along with an outdoor swimming pool, complete with a sun deck.

This new hotel will also cater to business travelers' every need, with a state-of-the-art business center and multi-purpose event spaces - including a 580sqm ballroom as well as 4 meeting rooms, perfect for hosting business meetings, functions and other special events.

The hotel is projected to open on 15th March, 2024.

JOB SUMMARY
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR

  • 2year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

  • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
  • Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
  • Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
  • Comply with applicable laws and safety regulations.
  • Follow proper key control guidelines in loss prevention and in the property.
  • Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
  • Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
  • Follow Duty of Care process for the protection of guests and employees.
  • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Implements action plans to monitor and control risk.
  • Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
  • Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
  • Oversees and guides the efforts of the Accident Prevention Committee.
  • Oversees first aid program for guests and employees.
  • Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
  • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

  • Meet quality standards and customer expectations on a daily basis.
  • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Inspects and critiques t

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