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Customer Service Representative
1 week ago
Vacancy:
Customer Service - Mandarin Speaker
Location:
Cyberjaya, Malaysia.
Salary:
Basic RM 4500
Joining Date: 8th April & 15th April
Project :
Travel Account
Shifts:
Rotational Shift
Head Counts: 15
Education:
Diploma or Bachelor's Degree
Experience:
Min Requirement of 6 month of Customer Service experience
Responsibilities:
- Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client Services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Bachelor's Degree or Diploma with 6 months of customer service experience
- Courteous with strong customer service orientation
- Computer navigation skills and PC Knowledge.
Job Types:
Full-time, Permanent
Salary:
RM4,500.00 per month
Supplemental pay types:
- 13th month salary
Application Question(s):
- The job location is Cyberjaya, are you willing to work at the job location?
Education:
- STM/STPM (required)
Experience:
- Customer service: 1 year (required)
Language:
- Mandarin (required)
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