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Mandarin Customer Service Representative
2 weeks ago
Work Location:
Makati, Philippines
Details and Benefits:
- 5 days work/ week, 10 hours/ day (including break time)
- 27 days Annual Leaves
- 15 days Sick Leaves
- Accommodation provided (optional)
- Health Insurance
- Life Insurance
- Annual performance bonus and salary increase (performance based)
- Working Visa (9g) is processed and shouldered by company
Job Descriptions:
- Answering customer's questions via phone and/or live chat
- Maintaining and updating customers' accounts
- Responding to customers' complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers
- Collecting and analyzing customer's feedback for service improvement
Requirements:
- Fluent in English
- Able to speak Mandarin (ability to read and type in Mandarin is an advantage)
- Preferably with at least 12 years Customer Service experience
- Must be willing to work on shifting schedule
- Must be willing to be relocated to Makati, Philippines
Pay:
RM7, RM8,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you willing to be relocated to Makati, Philippines for this job?
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