Porter
2 weeks ago
DUTIES AND RESPONSIBILITIES
- To be presented at the Porter work station which located at the lobby area and be in the lobby area to be ready to greet, assist guests, to welcome guest /visitors by open the glass doors at all times.
- To standby at the lobby for any VVIP, VIP arrivals.
- To ensure all signage are ready for the next 3days events and on the day itself.
- Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
- To ensure all parcels are recording properly in parcel books
- Tag baggage it and return the identification slips (baggage tag) to guests.
- Assists guests with luggage to the front desk.
- Escorts guests to room, placing luggage in room assigned by front desk and short brief to guests of ALL room amenities, equipment and operating functions
- To ensure every effort is made to meet guest needs, with all comments and complaints being auctioned following procedures laid down by the Hotel and Company policies and procedures.
- To develop a local knowledge of the surrounding areas so as to be competent enough to recommend places of interest and to dine.
- To undertake daily checks of the front of the hotel (FO) for litter and debris and to clean as appropriate.
- To undertake regular cleaning of the door glass and associated door furniture to ensure the best possible presentation to guests.
- To ensure all Public areas and the front of house are kept to the highest standards of maintenance and cleanliness and are made as welcoming as possible.
- To ensure tourism boards is tidy and have up to date information.
- Delivers faxes, messages, packages, and flowers to guestrooms and other offices.
- Ensure the efficient delivery and collection of group luggage.
- To ensure Porters log book is updated and filling properly.
- Ensure that the guest has verified that all luggages have been accounted for.
- Ensure safe storage and collect ticketing of guest coats and personal items.
- Assist guest with Long term luggage storage requests / Left luggage requests.
- Update and file the left luggage request form/Long Term luggage request form.
- Update and file errand cards.
- Update the Luggage movement register. (Log book)
- Transport departing guest's luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
- Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
- Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries in accordance with hotels standards.
- To provide an efficient luggage storage, delivery and collection service.
- Control the car porch traffic to ensure smooth driveway.
- To liaise with all departments to ensure effective and efficient communication at all times.
- To offers a personal service to guest and residents of the hotel and to maximize sales where possible.
- To attend training and development courses are required by the Head of Department.
- To comply with all Hotel and Company policies.
- To be aware of, and comply with statutory requirements regarding the work place such as health and safety, hygiene, fire prevention and licensing etc.
- Perform any other works as and when assigned by the Management.
Job Types:
Full-time, Permanent
Salary:
RM1,500.00 per month
Benefits:
- Maternity leave
- Parental leave
Schedule:
- Afternoon shift
- Day shift
- Night shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Perai: Reliably commute or planning to relocate before starting work (required)
Education:
- STM/STPM (preferred)
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