Retail Sales Lead

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia MNML Sdn Bhd Full time

Sales Strategy and Planning:

  • Develop and execute a comprehensive sales strategy that aligns with the company's goals and objectives.
  • Analyze market trends, customer behavior, and competitor activities to identify opportunities for growth and improvement.
  • Set sales targets, create sales forecasts, and establish action plans to achieve and exceed sales goals.
  • Collaborate with senior management to develop pricing strategies, promotions, and marketing campaigns to drive sales.

Outlet Management:

  • Provide leadership and guidance to store managers in multiple outlets, ensuring consistent implementation of sales strategies and operational excellence.
  • Monitor and assess outlet performance, sales metrics, and key performance indicators (KPIs).
  • Conduct regular store visits to assess visual merchandising, product availability, customer service quality, and adherence to company standards.
  • Identify areas for improvement and develop plans to address performance gaps or operational issues.

Team Management and Development:

  • Recruit, train, and onboard store supervisor and sales staff for multiple outlets.
  • Provide coaching, feedback, and performance evaluations to enhance the skills and productivity of the sales team.
  • Foster a positive and collaborative work environment, promoting teamwork and a customercentric approach.
  • Conduct regular meetings and training sessions to communicate sales strategies, updates, and best practices.

Product Knowledge:

  • Develop a comprehensive understanding of the products offered by the store, including features, benefits, pricing, and promotions.
  • Stay updated on industry trends, new product releases, and competitor offerings.
  • Share product knowledge with customers to help them make informed purchasing decisions.
  • Actively engage in product training sessions and utilize available resources to enhance knowledge base.

Product Touchpoints:

  • MNML Moments (semi fine jewelleries, sterling silver, premium stone)
  • MNML Elements (fast fashion, titanium, stainless steel, etc)
  • MNML Piercing
  • MNML Engraving

Omnichannel Integration:

  • Oversee the integration and synchronization of various sales channels, including instore, online, mobile, and social media platforms.
  • Develop and implement processes and technologies that facilitate seamless customer experiences across channels, such as clickandcollect or shipfromstore capabilities.
  • Collaborate with IT and ecommerce teams to ensure the smooth functioning of online platforms and systems, including inventory management and order processing.

Sales Analysis and Reporting:

  • Collect, analyze, and interpret sales data from multiple outlets and channels to evaluate performance and identify trends.
  • Generate reports and presentations summarizing sales results, KPIs, and recommendations for improvement.
  • Utilize datadriven insights to make informed decisions, optimize sales strategies, and allocate resources effectively.
  • Monitor inventory levels, stock turnover, and product performance to ensure adequate stock levels and minimize stockouts.

Customer Relationship Management:

  • Foster strong customer relationships and promote a customercentric culture across multiple outlets.
  • Monitor and respond to customer feedback, reviews, and complaints, ensuring timely resolution and high customer satisfaction.
  • Implement customer loyalty programs, personalized marketing initiatives, and targeted campaigns to drive customer retention and increase customer lifetime value.

Collaboration and Communication:

  • Collaborate with crossfunctional teams, such as marketing, operations, and finance, to ensure alignment and coordination of sales activities.
  • Communicate sales goals, strategies, and updates to store managers and sales staff, ensuring clarity and understanding.
  • Participate in management meetings and provide regular updates on sales performance, initiatives, and challenges.
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Requirements:_

  • Sales abilities
  • At least 3 years of manager position in retail industry
  • 45 working hours per week
  • Strong leadership
  • Business acumen
  • Commercial awareness
  • Require to work on every weekends, holidays and retail peak season
  • Problem solving

Salary:
RM4, RM5,500.00 per month

Benefits:

  • Flexible schedule

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (required)

Experience:

Retail Sales Manager: 3 years (required)

  • Retail: 1 year (preferred)

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