Driver Performance Management
2 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.- Monitor drivers KPIs, metrics includes: ontime attendance, total trips driven per month, total working hours etc
- Working with BI team to building dashboards to monitor the driver's performance
- Reviewing the KPI plans and incentives to further improve working efficiencies
- Coordinate with the team on the planning of additional routes, including the allocations of drivers/trucks
Requirements:
- At least Diploma or Bachelor's Degree in any field
- Minimum 2 year(s) of working experience in the related field is required for this position
- Advanced proficiency with Microsoft Word, Excel and PowerPoint
- Strong communication in both Bahasa Malaysia & English
- Able to start immediately will be an advantage
- Effective organizational, planning and prioritization skills
- Quick learner, adaptable and flexible
- Able to work in a dynamic working environment
- Working location**: Pulau Indah, Klang
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