Assistant Store Manager

1 week ago

Johor Bahru, Johor, Malaysia Halo Ventures Sdn Bhd Full time

Job description

Position Available:

Toppen Shopping Centre
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Key Responsibilities_

1. Team Management

  • Recruit, train, and supervise a team of retail assistants to deliver outstanding customer service.
  • Provide ongoing coaching, mentoring, and performance evaluations to ensure team members meet or exceed sales targets.
  • Foster a positive and motivating work environment that encourage teamwork and individual growth.

2. Sales and Business Development

  • Set sales goals and develop strategies to achieve targets, including maximizing store profitability.
  • Monitor sales performance and analyze sell through.
  • Identify best seller and low performing merchandise and implement corrective actions.
  • Plan and execute marketing and promotional initiatives to drive foot traffic and increase customer engagement.

3. Customer Service

  • Ensure customers receive exceptional service by maintaining a knowledgeable and friendly sales team.
  • Handle escalated customer concerns or complaints, resolving issues promptly and professionally.
  • Train staff on product knowledge and assist customers in making informed purchasing decisions.

4. Inventory Management

  • Oversee inventory control processes, including daily stock count, monthly stock take, replenishment, visual merchandising and monitoring stock levels.
  • Collaborate with buying teams to ensure appropriate stock assortment based on customer demand and trends.
  • Conduct regular inventory audits to minimize discrepancies and optimize stock management.

5. Store Operations

  • Maintain store standards for cleanliness, organization, and visual presentation to create an attractive shopping environment.
  • Implement and enforce operational policies and procedures, ensuring compliance with company guidelines.
  • Monitor and manage store expenses, including labor costs, supplies, and maintenance.
  • Maintain store in accordance with the visual merchandising standards or guidelines.

6. Reporting and Analysis

  • Generate regular reports on sales performance, inventory levels, and other key metrics.
  • Analyze data to identify opportunities for improvement and develop action plans accordingly.
  • Provide feedback and recommendations to senior management on sales trends, customer preferences, and market competition.

7. Staff Management

  • Prepare team monthly schedule, including assisting to schedule promoters to stores on a need basis.
  • Lead and guide the team to improve their performance, give appropriate support to meet company requirements.
  • Support the recruitment, onboarding and training of store team members.
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Qualifications Requirement_

  • Previous experience in retail management, preferably in the shoe and fashion retail industry.
  • Strong leadership and team management skills with the ability to motivate and develop a highperforming sales team.
  • Excellent customer service and interpersonal skills, with a passion for delivering exceptional shopping experiences.
  • Proven track record of achieving sales targets and driving business growth.
  • Strong analytical and problemsolving abilities, with the capacity to analyze data and make informed decisions.
  • Knowledge of inventory management practices and visual merchandising techniques.
  • Familiarity with retail operations, including cash handling, POS systems, and store opening/closing procedures.
  • Flexibility to work evenings, weekends, and holidays as required.
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Benefits:_

  • Staff Purchase Discount
  • Free uniform every 6 month
  • Performance Bonus
  • Annual Increment
  • Outpatient Medical Coverage
  • Sales Commission / Sales incentive
  • Punctuality Incentive
  • Allowances
  • Leave (Annual Leave/ Medical Leave / Maternity Leave / Paternity Leave / Compassionate Leave)
  • Career Development Opportunities
  • Onthejob training

Salary:
RM3, RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus
Expected Start Date: 03/15/2024

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